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Tiffanie Bush

Tiffanie Bush

Technical Support Coordinator

Verizon Wireless

Baltimore

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Verizon Wireless

Technical Support Coordinator

Provide Tier 2 Technical Support for Wireless Phones, PDA's, Blackberry's, and other Data Products.
Maintain high performing- leading status in all efficiency measures while providing superior Customer experiences.
Develop quality forms for Peer use to enhance Customer experience and enhance Team efficiencies.
Provide Peer to Peer support for development of department New Hire.

Career medium 02
Career
Career medium 04

Verizon Wireless

Customer Care Supervisor

Motivate Team to help drive results.
Monitor daily performance through daily quality monitoring , audits, and customer feedback.
Monitor and track adherence to daily schedules and attendance policies.
Lead Team meetings to review, advise and discuss standard policies, demonstrate best practices to ensure stellar service, and to help build and maintain Team building.
Compile daily and monthly Team performance reports.
Develop success action plans to maintain and improve quality on calls.

Career

Verizon Wireless

Customer Service Representative

Demonstrated stellar customer service while answering inbound 800 calls.
Provided daily account maintenance for many wireless Customers.
Functioned as Team point of contact in absence of Supervisor.
Provided Peer to Peer coaching for Quality.
Participated in Job immersions for New Hires.

Career medium 04
Career

Itcap

A+ Certification

Baltimore Polytechnic Institute

Engineering