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Tibor Szinghoffer

Tibor Szinghoffer

Presales consultant-Banking segment

PRINTEC SLOVAKIA, spol. s r.o.


Presales consultant-Banking segment at PRINTEC SLOVAKIA, spol. s r.o.


PRINTEC SLOVAKIA, spol. s r.o.

Presales consultant-Banking segment

• Supervise and/or implement specific presales support activities that pertain to the FSI sector solutions and services
• Responsible for the required documentation gathering, the compilation and dissemination of responses to issued RFPs and RFIs
• Act as a focal point between the company's Sales and Professional Services teams
• Closely work with Product Development & Marketing, in order to be constantly updated on the company's solutions and services portfolio
• Involved in the process of defining complex IT solutions to meet or exceed customers' business requirements
• Monitor the progress of the implementation of solutions
• Closely cooperating with the Delivery team to ensure that customer's business requirements are adequately recorded and included in the projects' scope.

Career medium 02
Career medium 01

First Data Corporation

ATM Operations

• Atm 2nd level support/small projects
• Responsible for daily tasks assigned to ATM operations team, ATM status controlling
• Responsible for participation on continuous improvement of the existing processes of the team
• Communication with banks, international First data organizations.
• Ordering services to non-functional atms, helping the work of service organisations
• Cooperation on new solution delivery
• Investigation of the withdraval reversals
• Cooperation on change requests
• Inserting new ATMs to monitoring systems and to Base24 authorization system
• Participation on installations and system settings changes
• Implementation of new config files, and advertisement screens created by developpers
• Responsibility for prompt department product delivery in desired quality and quantity



Customer Services Representant

• Technical support of business applications for IBM and Lenovo employees in SK, CZ, HU, EN languages
• Lotus Notes, Lotus Sametime, ID Management, VoIP phones, Netwok printers, VPN (AT&T Network Client, IBM Mobility Client), WLAN/LAN connectivity, general Windows XP support
• Logging service requests and escalating incident tickets (Tivoli Service Desk, Managenow, Maximo), Remote Destop Sharing (Windows Netmeeting, IBM Ayudame)
• Creating and updating Team website and Wikicentral
• Analyzing CMS reports for workflow improving
• Feedbacking internal knowledge database
• New hires coaching
• Demonstrating high quality team work through flexibility to business needs, positive attitude, and a positive contribution to team
• ITIL compliant Problem and Change Management on EMEA level in IBM ManageNow
• New hire training, continuous education for new information and procedures arising from the business
• Constant communication with other support groups, new business, knowledge base teams and service managers to ensure perfect solutions in the long-term, shorter handling times, shorter service disruption and greater customer satisfaction
• Beta-testing and evaluating trial software, new tools and updates to existing architecture before roll-out

Career medium 06