August 2010 — Present
Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments. Receive payment and record receipts for services. Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents. Greet customers, determine nature and purpose of visit, and direct or escort them to specific destinations. Hear and resolve complaints from customers and public.