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Thuthukile Mkhize

Thuthukile Mkhize

Team Leader

Capita SA

Cape Town, South Africa

Thuthukile Mkhize is smart working and all about enabling others. I have always excelled in customer services and am now looking to move into my childhood dream - medicine.

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Logico Creative Solutions

Junior Administrator - Learnership

Junior Administrator (Marketing and Communications)

• Liaisons with Media and Publications
• Welcoming clientele
• Setting up meetings and taking minutes
• Copywriting and Translation
• Making sure all information systems are kept updated using computer software ‎programs and hard copy filing
• Handling telephone calls and email messages pertaining to our clients
• Ordering materials, equipment and supplies needed
• Maintaining records ‎
• Posting and Distribution
• Proof reading

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Career

Capita SA

Customer Experience Advisor + Lead Advisor Programme

Dealing with customers’ queries, requests, orders or complaints. Bill queries. Technical assistance. Research required information for callers using available resources. Demonstrating empathy and understanding when talking to customers. Ability to deal with irate, abusive and irate callers. A proven track record of handling high volume calls. Excellent communication skills and telephone manner. Good keyboard skills and knowledge of customer service principles & practices.

Additional duties: Handling of escalations, Coaching and Floor walking.