Assistant Store Manager
August 2014 — Present
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FSA at Lowe's Home Improvement
Assist customers with their whole project and ensure that they have everything they need to complete it. Stock product from freight trucks on the selling floor. Work with vendors on special order products for timely delivery for the customer. Mastered the Tool World department and achieved sales above forecast by $20,000 for the year 2013. At time of departure, sales for Tool World was above forecast year to date by $4,000.
Drive a moving truck throughout Chicago and surrounding suburbs and states. Ensure that customers belongings and valuables make it from house to house in a safe and timely manner. Write, Open, and Close contracts with customers and collect payment. Sell coverage and insurance for each move done. Supervise the crew as they work and ensure consistent performance throughout the move.
Monitor CCTV for loss and behaviors. Apprehend shoplifters and represent Best Buy in court cases resulting from apprehensions. Assist customers and direct them to the proper employee to give them the experience that they need. Monitor shrink trend and develop action plans to combat shrink as it increases. Had the best shrink percentage the store has seen in 5 years in 2010.
Unload freight trucks. Sort and put away merchandise. Receive and ship merchandise from vendors and other stores. Verify pricing daily and weekly. Ensure inventory integrity throughout the store via cycle counts.