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Thomas O'Connor

Thomas O'Connor

Service Coordinator

Schneider Electric

Enfield, United Kingdom, gb

Having a Bachelor’s Degree in Business Management and a unique working experience in corporate and legal sectors, I am a versatile and diligent professional with a proven record for producing high quality work and providing exceptional customer service. What inspires me most is contributing to the lifecycle of vital business ...

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Schneider Electric

Service Coordinator

In the coordination team I liaise with customers over the telephone, via email and through site visits. Advising engineers and other departments of their workloads and communicate to ensure all parties understand their schedules. Dealing with customer and engineers' queries, delivering a first class customer experience Also I carry out general administrative tasks:
Providing quotes, order parts and maintain an inventory based on demand and after consultation with engineers. Another aspect of the role is to coordinate and track the purchase of parts.
Arranging for the installations, maintenance and repair of equipment, carry out routine maintenance. Ensure the renewal of maintenance contracts, whilst logging all information, raising invoices and purchase orders