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Thomas McBee

Thomas McBee

Systems Support Analyst II

Integrated Marketing Technologies

Brunswick, OH

Systems Support Analyst II at Integrated Marketing Technologies

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Integrated Marketing Technologies

Systems Support Analyst II

After TMR was acquired by IMT I was shifted from a Systems Administration role to Lead Systems Support Analyst where I was later promoted to Systems Support Analyst II. Since being with IMT I have preformed duties as Helpdesk Analyst, QA Analyst, and Systems Administrator with a focus in IIS and SQL server administration for all pre production environments.



Systems Administration:

Key point of contact for IT during company / systems merger, including move of production hardware to new data center.

Evaluated and improved network security through routine firewall audits, maintenance, and penetration testing.

Analyzed and documented network topology for troubleshooting, bottlenecks, points of failure, and enhancements.

Developed scripts to automate weekly restore database restores of pre production environments.

Assisted with team project to bring in 50 Mbps Time Warner Business class fiber and transfer networks.



Quality Assurance:

Designed SharePoint portal for bug tracking, release request submission, and release documentation.

Scripted mass deployment of app offline configuration for multi code releases.

Helped developed automated code builds through Powershell and Team Foundation Services.



Systems Support Analyst:

Key contact for relations between IMT and TMR personnel during acquisition of The Mailroom Inc.

Implemented workstation imaging and deployment solution using Microsoft Deployment Services leading to a successful deployment of 90 workstations within a six month time frame.

Career medium 04
Career
Career medium 06

Multi-tech soluions

IT Consultant

Client Support:

Primary systems administration, upkeep, and maintenance with network diagnostics, troubleshooting and documentation.

Develope, implement, and test backup and recovery procedures.

Setup, configure, and maintain client hardware, infrastructure, and software for daily operations including RMAs on client's behalf.

Install network based surveillance cameras.



Internal Support:

Worked with internal team to develope and push integrated services to clients to help maintain steady presence within the client's organization.

Mentored newer technicians on client support and technical skill sets.

Begun implementation of virtual technologies to reduce physical footprint.

Career

The Mailroom Inc.

Systems Administrator

Systems Administration:

Responsible for the installation and upkeep of 42 servers, five local offices, and two remote locations in Canada.

Key contact for changes in services, vendors, licensing models, and company wide hardware / software.

Restructure of backup / restore solutions, implementation and testing of recovery procedure.

Preformed regular firewall, system event logs, and exchange / barracuda audits to establish and maintain company baseline.



End User Support:

Provide help desk support for user community.

Train interns for use within company as future help desk technicians.

Implemented a weekly security announcement for end user community to help increase awareness.

Career medium 06
Career
Career medium 06

U.S. Army

Team Leader

Team Leader / Member

Lead and instruct team members during live fire and training exercises.

Keep written detailed reports on all team members including squad issued equipment, weapons, and other sensitive gear.

Report to squad leader every morning on team's status. Manage and delegated tasks handed down from squad leader to team members working with the team to accomplish daily tasks.

Career

ITT-Technical Institute

Associate of Applied, Science Computer Networking Systems