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Thomas Kavounas

Thomas Kavounas

Medical Support Assistant

Department of Veterans Affairs

Wright City, MO

Medical Support Assistant at Department of Veterans Affairs

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Department of Veterans Affairs

Medical Support Assistant

• Accountable for safeguarding the privacy of patient data and sensitive policy making data from unauthorized disclosure
• Provide technical and administrative support to both clerical and medical staff members
• Retrieve patient medical records for physicians, technicians, or other medical personnel.
• Responsible for responding timely to incoming calls and making outgoing patient calls
• Knowledge of roles and regulations as they relate to both inpatient and outpatient care
• Review records for completeness, accuracy and compliance with regulations.
• Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures and treatment into computer.
• Release information to persons and agencies according to regulations.
• Resolved unusual and complicated patient situations
• Knowledgeable of and use on a daily basis the HINQ and PDX systems for patient inquiry
• Establishing and maintaining necessary controls to supply system management with desired information for effective financial management
• Provided front-line customer services; greeted customers, answered phones and scheduled appointments

Career medium 04
Career
Career medium 05

Department of Veterans Affairs

Medical Support Assistant

• Accountable for safeguarding the privacy of patient data and sensitive policy making data from unauthorized disclosure
• Provide technical and administrative support to both clerical and medical staff members
• Retrieve patient medical records for physicians, technicians, or other medical personnel.
• Responsible for responding timely to incoming calls and making outgoing patient calls
• Knowledge of roles and regulations as they relate to both inpatient and outpatient care
• Review records for completeness, accuracy and compliance with regulations.
• Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures and treatment into computer.
• Release information to persons and agencies according to regulations.
• Resolved unusual and complicated patient situations
• Knowledgeable of and use on a daily basis the HINQ and PDX systems for patient inquiry
• Establishing and maintaining necessary controls to supply system management with desired information for effective financial management
• Provided front-line customer services; greeted customers, answered phones and scheduled appointments

Career

Accident & Injury Clinic

Owner/Chiropractor

• Director of small, privately owned, clinic focusing on automobile accident and work injury patients.
• Responsible for delivering exceptional, high quality patient care to a range of patients.
• Create and manage operating budget, process administrative functions and patient files/records, accrue and analyze statistical data.
• Facilitate human resource functions, including sourcing, interviewing, staff recruitment; team training of customer service, product knowledge, and complaint management; coordination and supervision.
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Implement policies, procedures, and service standards.
• Compute, record, and proofread data and other information, such as records or reports.
• Resolve customer complaints and answer customers' questions regarding policies and procedures.
• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
• Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
• Compile, copy, sort, and file records of office activities, business transactions
• Train new staff with hands-on instruction; schedule appointments; organize inventory
• Conduct research, compile data, and prepare papers for consideration and presentation by to other professionals, organizations and businesses.
• Read and analyze incoming memos, submissions, and reports to determine their significance.
• Confer with management to discuss and resolve customer complaints and answer customers' questions regarding policies and procedures.
• Effectively resolved customer complaints at the lowest level possible
• Provided front-line customer services; greeted customers.
• Review files, records, and other documents to obtain information to respond to requests.
• Can easily break a large project down into smaller pieces, prioritize goals, and work under short deadlines without sacrificing creativity
• Supervised daily operations including practice management, staff training and education; progressive business marketing, strategy development and execution. Generate and bolster sales of health plan packages to include fostering a referral program.
• Continuously manage client/customer base through customer management software.

Career medium 04
Career
Career medium 06

Kavounas Chiropractic

Owner/Chiropractor

• Director of small, privately owned, start-up Wellness Clinic with annual revenue over $200,000.
• Responsible for delivering exceptional, high quality patient care to a narrow range of patients.
• Create and manage operating budget, process administrative functions and patient files/records, accrue and analyze statistical data.
• Facilitate human resource functions, including sourcing, interviewing, staff recruitment; team training of customer service, product knowledge, and complaint management; coordination and supervision.
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Implement policies, procedures, and service standards.
• Compute, record, and proofread data and other information, such as records or reports.
• Resolve customer complaints and answer customers' questions regarding policies and procedures.
• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
• Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
• Compile, copy, sort, and file records of office activities, business transactions
• Train new staff with hands-on instruction; schedule appointments; organize inventory
• Conduct research, compile data, and prepare papers for consideration and presentation by to other professionals, organizations and businesses.
• Read and analyze incoming memos, submissions, and reports to determine their significance.
• Confer with management to discuss and resolve customer complaints and answer customers' questions regarding policies and procedures.
• Effectively resolved customer complaints at the lowest level possible
• Provided front-line customer services; greeted customers.
• Review files, records, and other documents to obtain information to respond to requests.
• Can easily break a large project down into smaller pieces, prioritize goals, and work under short deadlines without sacrificing creativity
• Supervised daily operations including practice management, staff training and education; progressive business marketing, strategy development and execution. Generate and bolster sales of health plan packages to include fostering a referral program.
• Continuously manage client/customer base through customer management software.

Career

U.S. Army

Training Specialist/Surgical Technician/Medic

• Contributed to establishment of 408 bed hospital with seven operating rooms.
• Designed and administered Physical Training Program for elite soldiers (300 Club)
• Maintained weight loss program and physical readiness for entire company
• Trained soldiers for air assault school by readying them individually and as a group to navigate the Air Assault Obstacle Course.
• Maintained accurate, comprehensive statistical data to include NCO leadership schools and required training for over 300 soldiers.
• Maintain company training data in the Digital Training Management System (DTMS) such as i.e., training guidance, training events, mandatory training and Mission Essential Task List (METL).
• Maintain training database
• Assist surgeons in a variety of disciplines with medical and surgical procedures; prepared surgical supplies and equipment.
• Functioned as a primary scrub person.
• Handled instruments, supplies and equipment during all complex surgical procedures.
• Coordinated patient care needs intra operatively with the operating room Registered Nurse service leader.
• Set up sterile field with all required items.
• Observed and responds promptly to each stage of the surgical procedure.
• Handled all specimens appropriately.
• Reported unsafe equipment and working conditions.

Career medium 01
Career

Logan College

Doctorate in Chiropractic, Chiropractic

Dean's List
GPA 3.331

Logan College

BS in Human Biology, Human Biology

Dean's List
GPA 3.385