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Theresa Rivers

Theresa Rivers

Dispatcher/On-site Counsellor

Gervais Towing and Recovery

Ottawa, Canada Area, ca

Counselor - Addictions, PTSD, Secondary Stress and Life Coaching

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Gervais Towing and Recovery

Dispatcher/On-site Counsellor

Dealing with clients during the time of vehicle accidents and police impounds can be a very emotional time. Taking the calls from Ottawa Police Dispatch, City of Ottawa and Private clients. Collecting the information that is needed from the caller, educating the client of their options, time management and management of anywhere from 2 - 12 drivers in a shift. Therapeutic conversations with the drivers when they have been to big accident scenes, fatality accidents and working long hard hours.

Addiction Counseling

Case Manager

• Fundamentals of Addictions
• Extensive knowledge in Community Resources
• Assessement and Treatment Planning
• Pharmacology, Psychology
• Case File Management and Report Writing
• Ethical Counselling Relationships
• Group Facilitation Concepts and Interviewing Skills
• Relapse Prevention and Intervention
• Secondary Traumatic Stress