Gervais Towing and Recovery
October 2010 — Present
Dealing with clients during the time of vehicle accidents and police impounds can be a very emotional time. Taking the calls from Ottawa Police Dispatch, City of Ottawa and Private clients. Collecting the information that is needed from the caller, educating the client of their options, time management and management of anywhere from 2 - 12 drivers in a shift. Therapeutic conversations with the drivers when they have been to big accident scenes, fatality accidents and working long hard hours.