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Thao Nguyen

Thao Nguyen

Technology & Management Solutions Consultant

Hitachi Consulting

Rockville

Technology & Management Solutions Consultant at Hitachi Consulting

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Hitachi Consulting

Technology & Management Solutions Consultant

Mass Media and Communications Company
• Leveraged Microsoft SQL Server solution to create web reports and SSIS packages
• Designed, developed and maintained reports to support data metric reporting, perform data analysis and facilitate goal of nationally unique IDs
• Key Deliverables: 20+ web reports and SSIS packages for metric reporting, report design template

Federal Government Agency
• Leveraged Microsoft Dynamics CRM 2011 and xRM to facilitate customization and implementation of a case management system with nationwide deployment
• Developed in JavaScript, using form scripts and web resources, and used MS SQL Server 2008 to run queries for reports
• Provided deliverables in relation to requirements gathering, system design, training material (manuals and job aids), testing material (test cases, test procedures and requirements), meaningful reports, project management and administrative tasks
• Responsible for leading functional and client-interfacing efforts such as facilitation of training webinars, testing sessions with end users and post-production support
• Key Deliverables: 600-page End User Training Manual, Functional Requirements, Project Management Plan, Process Flow Diagrams, Data Conversion Plan, Use Cases, Test Procedures

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Career
Career medium 01

T&K Information Services

Document Analyst

• Implemented technologies to create paperless process saving $11,000/year in material savings
• Reviewed medical research articles for accuracy and quality per clients’ requests
• Consulted the design of an information system to aggregate data and record trends
• Produced macros to improve efficiency of daily processes and to reduce cycle time

Career

Yogiberry LLC

Store Manager

• Analyzed sales database to create promotions and products to serve new demographics, resulting in a 15% sales increase
• Developed standardized processes as a basis for improving efficiency within day-to-day operations
• Responsible for scheduling, training and overall management of employees

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Career

University of Maryland - Robert H. Smith School of Business

Bachelor of Science, Information Systems, Operations Management, Mathematics

University of Maryland College Park

BS, Information Systems