iCenter Apple Service Provider Teamleader
January 2009 — September 2013
Apple Authorised Service Provider. Support and Service For All Apple Products.
Customer Service Management, Service Product Sales Development.
Service Setup. Operation & Account Management. Service Training.
Service Provider alway met to requirements from Apple's standards, audits at all the time with regard service level.
Assume overall financial accountability for the IT department
Formed and staffed a centralized help desk for coordination of support services throughout the organization to increase the efficiency and effectiveness of support services.
Designed and implemented an STMP-based mail server and standardized the entire company on Outlook Express including creating an e-mail domain and managing users.
Reviewing the Global Budget to check the integrity of the regional accounting system
Compiling detailed reports for senior management, which analysed various types of expenditure and provided them with spending trends, which highlighted potential areas where savings could be made
Training of all staff members for Service Provider’s Process more efficiently