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Terry Hill

Terry Hill

Customer Service Representative

Cigna

Florissant, MO

Customer Service Associate Representative at Cigna

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Cigna

Customer Service Representative

Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, providers and/or others for information and assistance. Performs research to respond to inquiries and interprets policy provisions to determine most effective response. Mails or routes claim forms and supporting documentation to various units for final processing. Showcase excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.

Career medium 05
Career
Career medium 02

Steak n Shake

Production Associate

Provide customer service. Resolve customers’ service or billing complaints. Solicit sale of new or additional services and products. Collect deposits or payments. Confer with customer by telephone or in person.

Career

Convergys

Customer Service Representative

Deal directly with customers by telephone. Respond promptly to customer inquiries. Handle and resolve customer complaints. Obtain and evaluate all relevant information to handle product and service inquires. Perform customer verification. Set up new customer accounts. Organize workflow to meet customer time frames. Direct requests and unresolved issues to the designated resource.

Career medium 06
Career
Career medium 01

Jack in the Box

Team Leader

Maintain high standards of customer service. Communicate clearly and positively with team members. Mastered point-of-service computer system. Handled currency and credit transactions quickly and accurately. Cross-trained and coordinated scheduling with team members. Resolve complaints promptly and professionally.

Career

Northwest Missouri State University

Student Office Assistant

Answer customer and public inquiries. Carry messages or packages. Collate printed materials. Maintain records, reports, and files. Operate business machines. Provide customer service. Use telephone communication techniques.

Career medium 05
Career

Northwest Missouri State University