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Terri-Ann DeSouza

Terri-Ann DeSouza

Case manager

Medical Specialists of Tampa Bay

Tampa, Fl.

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Medical Specialists of Tampa Bay

Case manager

Answer phones, direct calls, and take messages.
Review patient intake
Organize and maintain patient charts
Verify PIP, workers compensation, and health benefits
Communicate with patients- answering any questions, addressing any complaints, and explaining information regarding treatment, case status and benefits.
Obtain all medical records
Maintain doctors and treatment schedules
Schedule patients for MRI and specialists
Call in prescriptions
Take patient vitals and prepare file for doctors review
Create final records package to be sent to attorneys

Keep track and update patients case status log on a monthly basis
Keep constant communication with attorneys, providing patient balance and updating them on patients treatment status
Keep track and update demand log on a monthly basis- prepare patient info to be sent to attorney for demand
Prepare and send out invoices to patients, insurance companies, and legal representatives.
Negotiate with attorneys patients balance
Interview patients to get all details of accident and identify any problems that could compromise their case or medical treatment.
Write off balances
Post checks
Make deposits

Manage office operations of clinic
Keep track of employee vacation and personal time off
Interview and hire prospective employees
Answer any questions fellow employees may have regarding office policies

Career medium 04
Career

Hillsborough Community College

Associates, Liberal Arts

Wesley Chapel High School

High School diploma