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Terrance Paape

Terrance Paape

Transfer Admissions Counselor

University of Wisconsin Oshkosh

Oshkosh, WI

Transfer Admissions Counselor at University of Wisconsin Oshkosh

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University of Wisconsin Oshkosh

Transfer Admissions Counselor

Primary point of contact for prospective transfer students interested in attending UWO.
Liaison contact for Lifelong Learning and Community and Engagement (LLCE), Accelerated Nursing, Non-Traditional and Returning Adults.
Evaluate incoming transfer course work and manage the change of evaluation process.
Process and post academic amnesty requests.
Assist with campus visits (primarily southern Wisconsin)
Pre-advise prospective transfer students in regards to meeting UW Oshkosh admissions and general education requirements.

Work-Related Committee Service:

Currently serving as Admissions representative to Division Inclusive Excellence Committee, chairing subcommittee on IE Training/Staff Development

Member, LGBT Resource Center Advisory Board

Other Involvement/Engagement: trained S.A.F.E. Trainer

Career medium 04
Career
Career medium 05

University of Minnesota

Undergraduate Programs Advisor (Graduate Assistant)

Advising
• Advised Undergraduate students enrolled in programs sponsored by the Department of Organizational Leadership Policy & Development.
• Updated and maintained student records via degree audit system (APAS/DARS).
• Designed and published advising syllabus for new and transfer students.
• Assisted students with planning study abroad coursework.
• Evaluated and made recommendations for or against approving transfer coursework for incoming transfer students.

Outreach
• Coordinated classroom outreach presentations for students enrolled in the Department’s Undergraduate majors to promote advising services.
• Designed and edited departmental recruitment video, and other promotional materials in both print and electronic formats.
• Collaborated with other student services offices in the development and execution of co-curricular programming including major specific career and internship fairs.

Teaching
• Taught section of Customer Service Training.
• Developed and presented classroom workshops focused on resume and cover letter writing.

Evaluation and Design
• LeadtheredesignofCustomerServiceTrainingcoursecurriculum,renamedtoStrategicCustomer Relationship Management.
• AssistedwithevaluatingDepartmentallearningoutcomesforundergraduatecourses.

Career

University of Minnesota

Instructor

Primary instructor of record for OLPD 4426 Customer Service Training. Developed and implemented customer service training curriculum for a class of 37 undergraduate students.

Career medium 06
Career
Career medium 06

Graduate and Professional Student Assembly, University of Minnesota

Chief of Staff (At-Large Director)

- Oversaw the operations of the GAPSA Office including the direct supervision of one staff member and indirectly provided supervision to 2 other staff members.
- Managed payroll approvals for staff, verified time sheets.
- Managed HR paperwork for new hires and orientation.
- Represented the GAPSA President at meetings that he wasn't able to attend.
- Twin Cities Vice Chair of the Student Representatives to the Board of Regents
- Met regularly with the Vice Provost for Student Affairs to discuss issues related to student interests

Career

Graduate and Professional Student Assembly, University of Minnestoa

Vice President for Public Affairs

Largely responsible for planning and implementing the state and federal government relations agenda for the Graduate and Professional Student Assembly

Provided supervision and direction for a Public Affairs Assistant which include evaluation and coaching.

Career medium 03
Career
Career medium 06

Students for Graduate Education (SAGE)

Political Director

Elected for the 2010-2011 academic year to serve as the chief political strategist for a non-profit coalition of land grant colleges and universities. Primary responsibility for coordinating annual lobby visit to DC and political messaging for lobby visits.

Career

Graduate and Professional Student Assembly, University of Minnesota

Public Affairs Assistant/Federal Policy Analyst

Coordinated lobbying visit to Washington DC to promote GAPSA's federal lobby platform. Monitored and Tracked the progress of federal legislation of interest to graduate and professional students. Assisted Vice President for Public Affairs in scheduling meetings with both University and Federal government officials

Career medium 04
Career

Century College

Student Life Intern

Edgewood College

Student Resource Center Office Assistant

Administrative
- Managed SRC intranet pages and Career Services online job board.
- Assisted with scheduling student appointments for Career Counseling, Personal Counseling, Learning Support Services, Freshman Advising and Disability Services.
- Designed and published reports for Career Services
- Assisted with the set up of Career Services events including Etiquette Dinner, and Green Jobs Internship and Career Fair.

Peer Advising
- Assisted with Student Advising and Registration days over the Summer as a peer advisor.
- Designed a freshman matriculation database in MS Access for the Director of Undergraduate Advising to streamline workflow and records management.
- Managed and tracked freshman FYI course assignments.
- Assigned faculty advisors for incoming transfer students.

Marketing and Outreach
- Designed SRC brochure to market services provided by the Center
- Designed promotional emails marketing freshman Common Reading program
- Managed SRC bulletin board for Career Services and Learning Support Services

Career medium 03
Career
Career medium 05

WPS Health Insurance

Customer Service Representative III (TriCare for Life & TriCare Overseas contracts)

Customer Service
• Provided assistance to insurance beneficiaries and health care providers seeking information regarding benefits and claim payment status.
• Assisted beneficiaries with understanding their health insurance policy and how services were covered under that policy
• Resolved email and phone inquires about claim processing issues

Administrative
• Assisted health care providers with navigating the claims submission process.
• Provided assistance with website login/lock out issues, responsible for helping clients reseting their
passwords.
• Initiated claims reprocessing and adjustment requests on behalf of beneficiaries and providers
• Assisted with the recovery of overpayments and payments that were made in error.

Career

University of Minnesota-Twin Cities

M.A., Multicultural College Teaching & Learning

University of Minnesota-Twin Cities

MA, Educational Policy & Administration (Higher Education track)

Edgewood College

Bachelor of Science, Political Science (concentration in Law and Politics)