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Teresa Wangombe

Teresa Wangombe

Graduate - Middlesex University Dubai B.A (hons) International Tourism with Human Resources

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FVC Inc

Services Coordinator (logistics)

Duties and Responsibilities

Database Management
ERP Operations. Enterprise Recourses Planning
Placing orders to venders
Issuing of service certificates for partners to endusers

Career medium 06
Career
Career medium 04

FVC Inc

Trainee HR Coordinator

Duties and Responsibilities

Assisting in creation and deployment of the employee file system
Collecting Documents in compliance with checklist
Database Management.
Organizing and managing of employee personnel file

Career

Grand Hyatt Dubai

Sales Agent

Duties and Responsibilities

Conducted daily pre-shift briefings to employees on restaurant status and promotions
Prepared monthly reports and presentation as a basis for marketing activities and to optimize service quality.
Ensured that all employees established a rapport with guests and handled all guest requests and enquiries related to Food & Beverages.
Sell and create demand for all Food & Beverage outlets, offer alternatives and up-sell restaurants in order to capture potential guests.
Responsible for logging in customers enquiries/requests in the system and ensured that a proper follow-up was done.
Responsible for creating, maintaining and updating competitor's promotions in a professional manner.

Career medium 04
Career
Career medium 05

Grand Hyatt Dubai

Guest Service Officer

Duties and Responsibilities

Handled restaurant reservation calls and priority calls promptly and according to hotel standards.
Provided a courteous, professional, efficient and flexible service at all times, following Hyatt International Standards of Performance.
Maximized seating capacity in all restaurants.
Handled guest enquiries and complaints in a in a courteous and efficient manner and provided guests with a clear action plan

Career

Kenya Utalli College

Guest Service Officer

UNDCP

a trainer

PC Skills Microsoft Windows 95/98/NT/2000/XP
Microsoft Office

Emirates Academy of Hospitality Management

Associate's degree, Hospitality Management

Middlesex University Dubai

Bachelor's degree (Honours), International Tourism with Human Resource Management

Kenya Utalii College Nairobi, Kenya

Cambridge Secretarial College Nairobi, Kenya

Certificate, Office Administration