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Teresa Thompson

Teresa Thompson

Senior Technical Support Analyst

ADP

Greater Memphis Area, us

I am a certified Lean collaborator. I take pride in providing innovative, thorough follow-up to both internal and external clients. I manage multiple client interactions and strongly believe in the importance of accuracy, consultation and follow-up. I've led teams of 10-15 team members, led, created and ...

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ADP

Sr. Product Support Specialist

My passion is Advising. I coach/mentor my teammates and new hires daily. I am the Reporting Lead. I work with various levels of clients--From the new Payroll Specialist to the Senior Executive level.

Villanova University

Lean Six Sigma certificate , Lean Six Sigma

My career journey has evolved and the time to become leaner has arrived. I became interested in the Lean certificate while reviewing some of my team's processes and noticing room for improvement.

ADP

Senior Technical Support Analyst

Escslation Point of Contact
Client Account management
Project management
Business Critical Incident Management
Subject Matter Expert
Identify, analyze Product defects
Collaborate with multiple levels, development, VP, end users, etc
Maintain/Update CRM case/call tracking system

Kaplan University

Bachelor's , Management Information Systems

My degree journey started with an AA in Computer Information Systems. After my first technical position, I realized IT was home for me. My Bachelors degree exposed me to programming, databases, spreadsheets and people management.