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Taz Brown

Taz Brown

Linux Systems Administrator

CenturyLink (Formerly Savvis Inc.)

Greater St. Louis Area, us

I am a seasoned Systems Administrator with over 7 years of hands-on software and hardware troubleshooting, repairing, configuring, networking, and implementation success. I have a consistent track-record of delivering increased IT services revenue. I am committed to professionalism, highly organized, and I am able to see t...

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CenturyLink (Formerly Savvis Inc.)

Linux Systems Administrator

* Manage Netcool Monitoring tool identifying SNMP traps.
* Manage, triage and resolve tickets raised off of alerts received from our hosting environment.
* Manage, triage and resolve tickets raised by the customer via telephone, e-mail and portal.
* Manage, triage and resolve tickets raised by internal teams.
* Support Windows, Unix, Load Balancer alerts.
* Administrate, configure and install monitoring agent.
* Work with monitoring and automation teams to report issues and submit enhancement requests.
* Ensure all alerts are actioned as required, including following knowledge base articles and support procedures to resolve alerts.
* Create documentation to increase team knowledge base.
* Daily review and action of open cases in the global team’s and your personal ticket queue.
* Administer, configure and install monitoring agent.

View my verified achievement on Acclaim.

Earners of the MTA: Windows Server Administration Fundamentals certification have demonstrated knowledge of fundamental server administration concepts. The MTA program provides an appropriate entry point to a future career in technology.

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