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Tayvia Sloan

Tayvia Sloan

Genius Admin

Apple

Greater Los Angeles Area, us

An enthusiastic and hardworking individual with a passionate interest in event management. Focused on effectively coordinating all aspects of an event to ensure its success.

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Apple

Genius Admin

• Coordinate a team of approximately 100 technicians with the goal of repairing customer relationships via technical support.
• Oversee the repairs of over 3,200 computers and mobile devices per quarter; executing repair audits and managing all customer repairs, both in-store and at an off-site repair facility.
• Maintain constant communication with customers regarding the status of their repairs, both
in person and via telephone, dealing with any customer service issues as they arise.
• Assist in the release of new repair strategies and procedures requiring constant education and
employee development.