August 2017 — Present
• Coordinate a team of approximately 100 technicians with the goal of repairing customer relationships via technical support.
• Oversee the repairs of over 3,200 computers and mobile devices per quarter; executing repair audits and managing all customer repairs, both in-store and at an off-site repair facility.
• Maintain constant communication with customers regarding the status of their repairs, both
in person and via telephone, dealing with any customer service issues as they arise.
• Assist in the release of new repair strategies and procedures requiring constant education and