Concrete Jungle Consulting
Director of Strategy & Operations | Business Process Consultant | Account Manager & Client Service
August 2013 — Present
Concrete Jungle Consulting (CJC) provides custom-tailored, innovative end-to-end business life-cycle and growth solutions. The company offers a comprehensive set of professional consulting services including business process & change management, account management, business advisory and corporate tactical strategic consulting services improving business performance outcomes and operational agility.
Client: Luxury Travel Retailer
Secured 500K of private investment - developed business case for luxury lifestyle travel brandv($8M revenue opportunity), working with CEO in the development and implementation of 5-year strategic plan, delivering 40% annualized sales volume growth through development and promotion of new products and business process optimization
Collaborated with senior leaders/C-Suite on building brand equity, integrating analytics, financial modelling, industry analyses, evaluated market trends determining investment recommendations
Networked and interacted with local, national and international associations to optimize industry connections - created alternative business plans to improve customer relationships and identified $1.5M in revenue opportunities by collaborating with distribution partners.
Created new revenue streams by cultivating successful partnerships with sports wear and global hotel chain networks, worth more than $7M revenue in 3 years
Client: Law Firm
Increased initial consultation to client conversion rates increase by 300% in 3 week period
Developed and executed growth strategy, new customer acquisition, fees and package pricing structure implementation
Identified and developed a portfolio of strategic growth initiatives for new lines of business and partnerships resulting in 30% increases in revenue from lateral market
Mapped process activities to desired outcomes to rectify operational inefficiencies
Conducted interviews with key business users to collect information on business processes and user requirements