Close Close Preview

Your amazing online presence is right this way.

Create your profile
Capture who you are, what you do, and where you're going. All in one place.

Tawny Nunez

Tawny Nunez

Bronx

Message
MENU ☰

Morris Heights Health Center

Retention Specialist

Responsible for Retaining children’s health insurance / Made outbound calls and reached out to current members to ensure they received their renewal package and did not loose their health insurance coverage / Data entered all Children’s and head of household’s info into Database as well as submitted monthly reports on attempts and results of previous month completed / Provided ideas on how data can be best entered into system for best results / Responsible for FE and HPN tracking entries and finalizing once decison was made by HRA

Career medium 01
Career
Career medium 02

Laurus International

Technical Support

Responsible for taking inbound calls /Handled customer inquiries in a courteous and professional manner / Provided responsive and competent telephone support to customers in the areas of problem solving and handled customer inquiries / Provided a responsive and competent customer support within the call center environment / Ensured that all customer’s issues were resolved at the first instance / Continuously worked for exceptional customer experience, resulting in high customer satisfaction scores / Understood, ,retained, and demonstrated product and process knowledge

Career

Fidelis Care

Eligibility Associate/Facilitated Enroller/Retention Specialist

​Eligibility Associate: Responsible for reviewing and determining eligibility for Medicaid, Family Health Plus and CHP B applicants within the guidelines of NYS regulations / Processed proofs received daily to finalize the eligibility and enrollment of incomplete applications / Met and exceeded daily data entry quota / Data entered all information provided on a daily basis for each individual application, this included household members, address, phone numbers, and social security numbers among other things.
Facilitated Enroller / Retention Specialist: Provided clients with health insurance information / Pre- screened perspective members to determine whether or not the client is eligible for Medicaid, Family Health Plus or Child Health Plus / Once eligibility is determined, application process begins, which includes collecting the proper documentations / Assisted clients with choosing a Primary Care Provider & Dentist / Organized all documents along with the application, assuring that the application was signed and complete to be submitted for processing / Assisted current members with their Medicaid and CHP B Renewal and Recertification process.

Career medium 03
Career
Career medium 02

Affinity Health Plan

Facilitated Enroller

Provided clients with health insurance information / Pre- screened perspective members to determine whether or not the client is eligible for Medicaid, Family Health Plus or Child Health Plus / Once eligibility is determined, application process begins, which includes collecting the proper documentations / Assisted clients with choosing a Primary Care Provider & Dentist / Organized all documents along with the application, assuring that the application was signed and complete to be submitted for processing / Assisted current members with their Medicaid and CHP B Renewal and Recertification process.

Career

Community Choice

Member Service Supervisor

Responsible for Interviewing, Hiring and training Representatives on how to answer multiple incoming telephone calls / Assisted Representatives on how to transfer calls to appropriate extensions as necessary / Obtained necessary information to provide top quality customer service / Maintained confidentiality, security and integrity of callers. Provided perspective clients with health insurance information / Pre- screened perspective members to determine whether or not the client is eligible for Medicaid, Family Health Plus or Child Health Plus / Increased the company experience by providing information about our programs / Met departments productivity, attendance and quality standards / Able to retain information and move with a fast paced call center / Handled 100 – 150 calls on a daily average / Assisted clients with choosing a Primary Care Provider & Dentist / Performed other duties as needed.

Career medium 01
Career
Career medium 04

Bally Total Fitness

Front Desk Manager

Managed all front Desk and child care staff / Interviewed, Hired and trained all new hires on front desk and phone procedures / Managed all daily reports for 2 clubs, this included cash made by membership sales as well as retail sales / Responsible for inventory and Ordered supplies for all clubs in our district / Assured all contracts were signed and properly filled out / Data Entry / Phone Inquiries / Filing / Made schedules and approved daily time cards as well as signed off and approved pay roll every 2 weeks.

Career

Interboro

Paralegal Studies

Katherine Gibbs

Hotel & Restaurant Management

University Heights

High School Diploma

All High School Essentials