Customer Account Administrator
July 2013 — Present
Successful achievement in Exceeding Customer’s Expectations by providing superior customer service both on the phone and in person. Consistently scoring in the mid nineties on graded phone calls with the highest score being 100.
All front and back office duties including month end reporting, posting of payments, daily financial reconciliation, new customer account set up and customer account termination, full A/P processes using SAP, full A/R procedures including collection process for delinquent accounts, reconciliation of petty cash funds, fuel inventory, successful application of SOX audit compliance procedures, and effective implementation of all company policies and practices.
Training of all office employees in the successful implementation of all office processes and procedures.