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Tanvir Singh

Tanvir Singh

Sr. Human Resource Rep.

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EDataBiz

Assistant Manager

- Tasked with managing the varied company projects
- Handled good sized teams with designated team leaders
- Interviewed, trained and supported new associates according to the company requirements
- Scope of work included data entry, data conversion, customer service support, email handling, technical support and the applicable logistics.
- Successfully managed clients based in US, Canada and Australia with optimum results.
- Managed group operations by of advice and guidance for enhancing the operational inputs
- Provided reports, updates for ongoing project and delivery status
- Developed and implemented new working strategy in regard to optimum results and delivery under the supervision of the general manager.
- Provided varied inputs for enhancement of the company business and revenue targets.

Career medium 03
Career
Career medium 03

Kiran Pondy Chems Pvt. Ltd.

Sr. Customer Representative/Manager - IT

- Assisted in troubleshooting user problems relating to Operating System issues (Win9x, NT, and Win 2000), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity.
- Worked on sourcing network for the procurement and quality control of chemical products
- Worked on coordination meetings for better operational outputs
- Performed upgrades, installation of software and drivers and essential desktop troubleshooting.
- Inputs in liaison with various production units in context of manpower, material and implementation needs
- Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group Policies.
- Installed logical printers on a print server and preparing print server to host clients. Troubleshooting hardware peripherals like printers modem etc
- User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates as per need.
- Assisted on on-site visits and hardware troubleshooting and local system upgrades.
- Performance appraisals, performance evaluation and assessment of job skills, personality and behavior.

Career

Office of Design & Development

Project Coordinator

- Dealt with SS (Stainless Steel) & Wood for making designer products and overlooking the DRDO project which included props, products etc
- Project coordination and management
- Overlooking production process
- Ensured quality check of items
- Overlooked design process and development for the (Defense Research & Development Organization) DRDO project.

Career medium 02
Career
Career medium 04

Convergys International Ltd. Gurgaon, Haryana, India

Customer Service Representative/HR/Trainer

- Marketing and Up selling Citibank products to customers using credit cards
- Providing customer care solutions regarding credit card issues and inputs for the improvement there on.
- Trained 10-15 officer as required by the process.
- Worked on complete understanding of pricing and proposal models.
- Inputs in maintaining regular contact with all clients in the market and business area to ensure high levels of Client Satisfaction.
- Implementing of company policies, procedures and business ethics codes within the team ensuring optimum delivery results
- Worked as a HR Specialist for 6 months while working for the process.

Career

HK Travelinks, New Delhi, India

Travel Coordinator

- Managed international and domestic airline reservations using the Abacus/Amadeus reservation system.
- Planned itineraries for leisure and business travel, for both domestic and international destinations.
- Coordinated tour bookings for groups and individuals.
- Coordinated and planned inbound tours to India from Canada and United States.
- Coordinated and conducted meetings to improve business development, working and management inputs of the company.
- Trained professional team taking responsibility for managing the inputs in hotel business, travel needed norms and ticket reservations and management of group travels.

Career medium 01
Career

Guru Gobind Singh Indraprastha University

BCA, Computers

St. Columba's School, New Delhi