March 2010 — March 2013
- Tasked with managing the varied company projects
- Handled good sized teams with designated team leaders
- Interviewed, trained and supported new associates according to the company requirements
- Scope of work included data entry, data conversion, customer service support, email handling, technical support and the applicable logistics.
- Successfully managed clients based in US, Canada and Australia with optimum results.
- Managed group operations by of advice and guidance for enhancing the operational inputs
- Provided reports, updates for ongoing project and delivery status
- Developed and implemented new working strategy in regard to optimum results and delivery under the supervision of the general manager.
- Provided varied inputs for enhancement of the company business and revenue targets.