Operations Area Manager
March 2017 — Present
Manage day to day and annual operations of Warehouse Deals department; to include daily labor assignments, associate development (90+ associates), and resource allocations. Oversee associate performance by coordinating weekly with Site Area Managers, Operations Managers and Senior Operations Managers to identify Associate barriers and coaching opportunities. Plan and execute comprehensive Associate training plans – designed to maximize associate engagement, individual performance and department efficiency. Implement and track process improvement projects by analyzing departmental KPIs and targeting quality, learning and standard work opportunities.
- Generated $3 Million in cost savings for Warehouse Deals by analyzing grading data, redefining quality standards for 4 product categories, and partnering with 3 other AMs
- Created and implemented 3 new standard work processes designed to boost Associate ownership, Area Manager engagement, and Leadership follow through
- Designed and executed 5 month critical roles training strategy for 90+ Associates in preparation for Peak Season 2018