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Tangela Jackson

Tangela Jackson


Viable Financial Group LLC

Miami Gardens, FL

Owner Viable Financial Group LLC





SRA International

Enrollment Specialist (Licensed Navigator)

Provide functional area expertise in delivering customer support and eligibility and health insurance information.
Provide comprehensive and unbiased in-person enrollment support to include:
-Assisting the consumer in setting up a Federal Exchange System (FEPS) account with username and password.
-Assisting the consumer in submitting an eligibility review.
-Assisting the eligible consumer in selecting a qualified health plan utilizing comparative plan information.
Provide comprehensive renewal application support on an annual basis.

Career medium 03
Career medium 04

Aetna Pharmacy Management

Sr. Customer Service Representative

Handles customer service inquiries and problems via telephone, internet, or written correspondence.
Explains member's rights and responsibilities in accordance with contract.
Educates providers on our self-service options as well as assist with credentialing and re-credentialing
Assist in the training and development of customer service representatives.


Landmark Lending Group

Licensed Mortgage Broker

Interviews loan applicants to document income, debt, and credit history.
Determines if applicant meets establishment standards for further consideration, following manual and using calculator.
Answers applicant's questions and asks for signature on information authorization forms. Submits application forms to Mortgage Loan Processor.
visit establishments, such as branch banks, credit unions, real estate brokers, and builders, to promote mortgage service

Career medium 04
Career medium 06

JMH Health Plan

Authorization Facilitator

Obtain and collate pertinent medical and administrative data to initiate pre-certification process.
Identify requests for medical services that require referral to Specialist
Participate in the organizations quality improvement process
Secondary Pharmacy Technician responsible for maintaining pharmacy request for review and approvals
Use organizational skills to facilitate and expedite the pre-certification process.


Jackson Memorial Hospital

Patient Finance Associate

Coordinating patient placement with doctors and nurses
Coordinating incoming transfers from other facilities assuring that proper EMTALA guidelines are followed
Performs various patient interviewing and fact finding task upon registration, pre-admission or admission
Determines patients credit level and deposit requirement
Ensures proper financial classifications of patient accounts in accordance with established guidelines

Career medium 01
Career medium 01

American Express

Customer Service Representative

Handling incoming customer inquiries and billing disputes
Obtaining and verify demographic information for credit and collections
Facilitated new hire training
Acting team leader supervising approximately 15 employees


PRC (Precision Response Corporation)

Telephone Service Representative

Answered incoming calls for various Fortune 500 companies as assigned.
Worked with new hires much for OJT (on the job training)

Saint Thomas University

Bachelor of Arts, Organizational Leadership