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Tammy Reynalda

Tammy Reynalda

Short Sale Negotiator/Lead Collector

Tate and Kirlin Associates

Atlantic City, NJ

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Reynalda Services, LLC

President

Reynalda Services, LLC. is a Full Service, Debt Collection Agency & Recovery based in Atlantic City, NJ.

We are committed to high standards and driven to recover your money as quickly as possible. Our staff is highly skilled at applying a sincere solution for your specific collection needs.

We believe that every debtor has the ability to pay if motivated correctly. We DO NOT alienate the debtors; we attempt to align with them and offer a number of ways to resolve not only your debt but all their debts.
We have found that a straight forward, professional approach to debt collection produces far better debt recovery results than the traditional strong-arm tactics. The unique approach and strategy used by our debt collection negotiators produces quicker payment from your debtors. If your debtor is still in business, we feel you have a 90% chance of recovering your money. An account that may seem hopeless or destined for lengthy litigation may be resolved amicably through persuasive communication and with a voice of reason. Anyone can threaten legal remedies, but it’s knowing how and when to use this information that demonstrates our talent.

Career medium 01
Career
Career medium 03

Flagship Resorts

Maintenace Fee Collector/Team Leader

• Earned Top Collector of The Year
• Call delinquent account holders and inform them of pending payments
• Solicit payments from accounts through phone calls and in person
• Prepare and mail collections letters to defaulting accounts
• Provide feedback to management
• Effectevily help with managing a group of six collectors. 
• Located and contacted timeshare owners through skip tracing. 
• Negotiated and secured appropriate payment arrangement on delinquent annual maintenance fee. 
•  Handle the tasks of monitoring collectors and deals with timeshare owners disputes, complaints, and Interface with clients regarding copy of agreements, statements, terms and conditions of contract, and document accounts properly
• Well versed in negotiating pay offs, gathering paperwork such as Timeshare deed, lease agreements and responsible to prepare and submit settlement offers to the associations.

Career

Borgata Hotel Casino and Spa

Spa Concierge

• Diligent, fast paced receptionist in the Spa, Salon, and Barbershop environments
• Exceptional knowledge of various spa treatments, services, products, and always willing to learn every aspect of the spa and its teachings
• Outstanding interpersonal skills, leadership skills, and the ability to multitask to accommodate all needs in the spa and the ability to perform other such as spa attendant, dispensary attendant, and also pool and fitness attendant.
• Have received the responsibility to train new personal on computer system, and inner working of the spa
• Handling all the queries at the front desk level, such as, accurately process request for spa treatments.
• Excellent customer and guest service skills, always go above and beyond to cater various guest needs, and have received outstanding feedback from customers and managers
• Follow-up on product sales recommendations by estheticians and therapists and sell retail products to interested customers at reception desk.
• Conduct customer orientation sessions with spa program customers including spa tours, scheduling appointments and counseling customers in planning their programs
• Resolve customer complaints in a manner which promotes positive customer relations

Career medium 05
Career
Career medium 01

Tate and Kirlin Associates

Short Sale Negotiator/Lead Collector

Promoted to JPM Chase Lead Short Sale Specialist to maximized client’s profits, committed to only handling Chase Portfolio, to assist training and supervise 20+ collectors in my group to ensure efficient transaction on each accounts. Selected Contributions:
 
• Won “Top Collector Excellence Award” for instrumental role in driving record-high portfolio increases, propelling company to improve ranking in Best Collection Agency
• Reduced foreclosure homes, and unresolved debts, benchmarking a record-setting improvement in negotiating terms due to the success of employee-development and morale-building programs
• Transformed operation that was posting annual losses to achieve monthly goals. Met or exceeded all collection targets despite increased volume of new accounts presented by JPM Chase
• Introduced training programs that enhanced employee performance and helped build a motivated workforce
• Complied with Various State Laws and Fair Debt Collection Practices Act Law
• Perform daily collection activities including calling debtors, perform a skip trace to obtain information, responsibilities of arranging re payment plans with debtors, attorneys, debt management companies and/or any other third party with valid permission either by phone or mail and Making effective decisions to rectify account
• Handle the tasks of monitoring collectors and deals with debtor disputes, complaints, and Interface with clients regarding copy of agreements, statements, terms and conditions of contract, and document accounts properly
• Well versed in negotiating short sale homes, gathering paperwork such as purchase contracts, HUD-1, listing agreements, and responsible to prepare and submit offers to client directly

Career

South Philadelphia High School

High School Diploma