June 2015 — Present
Responsible for developing, organizing and executing on Call In Rate initiatives, and partnership with HQ, Field Operations, Retail and Centers to drive results (reduction). Provide primary support for an internal social media page to gather and engage front line employees to identify drivers that impact CIR. Provide primary support in development of maintenance of CIR reporting. Use data Information and develop to perform productivity assessments, what if scenarios, and related analysis (results, profiling, & modeling activities) on a periodic basis as they apply to the support of strategic and tactical program planning. Understand, pursue, solve and/or coordinate for solutions of the customer issues that impede the accurate and effective use of the provided tools. Develop and execute against project plans, timelines and objectives. Measure and document effectiveness of new projects/process improvements. Partner with both Centers and Field Operations to communicate reporting, drivers, and best practices. Create and maintain successful alliances with key resources (i.e. regional directors, manager, are and center partners). Identify cost savings through process improvement. Provide subject matter expertise across multiple large-scale, highly complex initiatives. Team partnership in executing against shared goal of reducing repeats and broken promises. Work with Cross-Organizational partners for projects, reporting, presentation and communication.