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Tammie Maloy

Tammie Maloy

Call Center Manager

American Management Association

Greater Atlanta Area

Energetic Training/Talent Development expert and consultant with 15+ years proven experience in talent and leadership development, call center management, operations management, training, coaching, and mentoring others to achieve outstanding results. Intense passion for developing others to reach their true potential.

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American Management Association

Call Center Manager

• Oversaw start-up of outbound B2B call center; manage entire operation with remote report to NY.
• Develop high performance teams through interactive coaching and mentoring.
• Designed/implemented comprehensive training and talent development program for facilitated team success.
• Developed account management system and dashboards for effective territory management, coaching, and business/action plan development and preparation of team for eventual assumption of territory account manager roles. Surpassed expectations within six-month period; promoted six reps within four months.
• Evaluate performance/programs, collaborating with senior management to initiate and sustain continued growth.
• Manage daily operation of call center.

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