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Tamika Robinson

Tamika Robinson

Hooters Girl

Hooters

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RWK

Assistant General Manager

•Identifies and resolves challenges in food preparation and delivery to increase speed of service
•Ensures customer satisfaction through effective and efficient service and a clean and pleasant environment
•Works with crew to act on customer feedback and to resolve customer complaints in a timely, friendly and professional manner.
•Informs Store Manager and District Manager of significant customer complaints
•Maintains accurate and complete paperwork relating to restaurant and personnel
•Maintains order and discipline among employees supervised, including reprimands, suspensions and recommendations of employment termination
•Manages financial performance to budgets, focusing on payroll, cash and receipts, productivity, food costs, security of funds and operating expenses and adheres to cash management policies
•Manages checklists and cash reporting; identifies cash shortages and overages during shift
•Creates crew schedules and identifies when to send crew home according to labor models and customer traffic / volume patterns
•Assists Store Manager in ordering, accounting and maintaining product and supply inventories
•Takes initiative to immediately act on violations of safety and/or security policies by reporting violations to Store Manager and performing appropriate short-term damage control within the scope of AM role

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Career

Newark Municipal Court

Receptionist

•Serve visitors by greeting, welcoming, directing and announcing them appropriately
•Answer, screen and forward any incoming phone calls while providing basic information when needed
Receive and sort daily mail/deliveries/couriers
•Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
•Update appointment calendars and schedule meetings/appointments
•Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.

Essex County College

Business Management

East Orange Campus High School

General studies

TCBY

Manager

•Ensure that customer service is at its highest quality at all times •Control daily operations of the store •Open and/or close store, ensuring all tasks are completed •Analyzing sales results and trends to maximize revenue and minimize unnecessary expenses •Ensures equipment is maintained in good working condition •Handle cash correctly for deposits and withdrawals •Maintain a high level of sanitation while working with food at all times
•Ensure that all store employees adhere to company policy at all times
•Set weekly labor schedules and manage labor and food cost to company standards

Career medium 04
Career

Toyota Universe

Internet Sales Manager- BDC

•Following and maintaining relationship with former customers
•Monitoring and contacting internet leads
•Determining each customer's needs by active listening
•Learning, understanding, and following call and email scripts
•Setting, confirming, and following up on appointments with customers
•Performing surveys with customers
•Other duties as required

Lenfam Management

Assistant Manager

•Identifies and resolves challenges in food preparation and delivery to increase speed of service
•Ensures customer satisfaction through effective and efficient service and a clean and pleasant environment
•Works with crew to act on customer feedback and to resolve customer complaints in a timely, friendly and professional manner.
•Informs Store Manager and District Manager of significant customer complaints
•Maintains accurate and complete paperwork relating to restaurant and personnel
•Maintains order and discipline among employees supervised, including reprimands, suspensions and recommendations of employment termination
•Manages financial performance to budgets, focusing on payroll, cash and receipts, productivity, food costs, security of funds and operating expenses and adheres to cash management policies
•Manages checklists and cash reporting; identifies cash shortages and overages during shift
•Creates crew schedules and identifies when to send crew home according to labor models and customer traffic / volume patterns
•Assists Store Manager in ordering, accounting and maintaining product and supply inventories
•Takes initiative to immediately act on violations of safety and/or security policies by reporting violations to Store Manager and performing appropriate short-term damage control within the scope of AM role