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Tamer Abo Hashish

Tamer Abo Hashish

Budgeting, Reporting and Control

SCCT | APM Terminals

Budgeting, Reporting & Control Professional

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SCCT | APM Terminals

Reporting & Control Analyst

•Preparing difference monthly reports for Management and other stakeholders (Executive report, Financial statements)
•Participate and assist in company short and long term financial and capital planning (Budget or estimated financials)
•Ensure that Inter-Company (ICP) transactions and balances are reconciled with counterparties in the group on a monthly basis
•Full control over personnel insurance; communicate to insurance company regarding company personnel insurance coverage
•Ensure at all times that the company assets are covered with adequate insurance, and communicate to insurance company regarding local and foreign insurance coverage
•Preparing score cards including KPIs for different departments to evaluate their performance
•Assist Finance controller in handling the company's loan (Including withdrawal, interest calculation, settlements, etc)
•Assist in providing senior management and BOD with high quality financial information and analysis for decision making support
•Follow up with department managers on actual OPEX and CAPEX developments against budget and estimates, and provide detailed explanation of budget and estimate deviations
•Direct and coordinate short and long term debt financing, oversee cash position and maintain banks relations
•Full control over company both issued and received letters of guarantee to ensure contracts and POs are financially secured
•Assist in projects and investment valuation through common investment valuation techniques NPV, IRR, Profitability Index and Payback Period
•Assist in investment cash flow optimization through quarterly follow up on investment plans with project team and analyze equipment utilization through various equipment’s KPIs
•Participate in working capital management through assistance in monthly follow up of working capital figures and identify areas for improvement to maintain DSO, DPO and inventory
•Review and approve the monthly savings of the PEX projects

Career medium 04
Career
Career medium 04

Sutherland Global Services | AT&T

Billing Advisor

Handling customers' billing issues and troubleshooting various problems through excellent communication and effective resolutions. Upselling company services including landline, satellite, cell phone and DSL services. I've been acting as "Supervisor" handling different situations or conflicts, setting communication and sales huddles, and evaluating performance.

Career

Teleperformance | WIND Mobile

Customer Facing Agent

•Providing customer support service for five major cities in Canada; Ottawa, Toronto, Edmonton, Calgary and Vancouver
•Answer phones and respond to customer requests
•Sell product and place customer orders
•Provide customers with product and service information
•Upsell products and services
•Identify, research, and resolve customer issues using resources on hand
•Follow-up on customer inquires not immediately resolved
•Complete call logs and reports
•Research billing issues and misapplied payments
•Recognize, document and alert the supervisor of trends in customer calls
•Recommend process improvements
•Stick to personal KPIs handling the calls considering issue resolve, average handling time and customer satisfaction.

Career medium 05
Career
Career medium 04

NSGB

Banking Intern

•Handling tasks concerned with accessing loan requests and mailing the central bank with the proper documents for the loan and determine either to accept or reject the loan based on the central bank response.
•Remained accessible to internal processing to assist in resolving loan application issues
•Contacted customers for support document requests regarding loan applications

Career

The Arab Contractors

Intern

•Preparing financial accounts and making the statements according to received and billed invoices.
•Contacted customers for support document requests regarding general ledger and other module entries
•Consistently produced results beyond expectations of supervisors

Career medium 01
Career

The Association of Chartered Certified Accountants

In Progress, Finance

Council of Business Competence

European Business Competence License, Business Competence

Suez Canal University

Bachelor of Commerce (BCom), Accounting

P.S.E.L.S

General Secondary Certificate, Literature