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Tamekca Gholston

Tamekca Gholston

Upsell Customer Service

IMA

Newport News, VA

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The Home Depot

Cashier

Provide customer service by helping customers locate items/merchandise, checking customers out and processing returns and/or exchanges.

United Insurance of America

Aspiring Insurance Agent

Studying to obtain licenses to sell life insurance

IMA

Upsell Customer Service

Answering calls, maintaining accounts for customers, help with canceling and refunds.
Also trained new hires for my department.

Career medium 05

Human Resources City Of Hampton

Customer Service Specialist

Duties
*Scanned daily employee transactions including hire, promotions, transfers, address changes and work actions. Added new documents to existing electronic files. Also established new files as necessary.
*Scanned annual PMP forms into existing employees electronic files.
*Scanned other employee transactions including lab test, employment verifications, FMLA designations and miscellaneous items into existing electronic files.
*Scanned other Human Resources documents including staffing reports and sign in sheets.
*Filed paper documents such as job descriptions in designated file areas.
*Assisted with other clerical duties such as organizing supplies, copying,
assembling materials and shredding.
*Performed other related duties as required.

Career

Sprint

Customer Care Account Services Representative

* Played vital role in retention of Sprint's consumer customers
*Responsible for improving customer retention through programs and services provided to the customer
*Worked extensively with customers to resolve billing problems, account activation, & technical issues in an effort to retain their service/relationship with Sprint
*knowledge of full suite of Sprint products and services

Career medium 04
Career
Career medium 02

Human Resources City of Hampton

Customer Service Specialist

Duties
*Scanned daily employee transactions including hire, promotions, transfers, address changes and work actions. Added new documents to existing electronic files. Also established new files as necessary.
*Scanned annual PMP forms into existing employees electronic files.
*Scanned other employee transactions including lab test, employment verifications, FMLA designations and miscellaneous items into existing electronic files.
*Scanned other Human Resources documents including staffing reports and sign in sheets.
*Filed paper documents such as job descriptions in designated file areas.
*Assisted with other clerical duties such as organizing supplies, copying,
assembling materials and shredding.
*Performed other related duties as required.

Career

Medical Coding Center

Office Clerk

Duties
*Bookkeeping and Accounting experience.
*Completed financial reports weekly, monthly, quarterly; prepared daily deposits for the school; reconciled bank accounts;
*Prepared refund vouchers for students as needed; Compiled monthly reports for taxes; Maintained information on return checks; Prepared monthly balance sheets, Paid bills for the school. Creating and typing documents for students , filing, answering phones

Career medium 04
Career
Career medium 06

Newport News Inc

Customer Service

Duties
*providing customer service to customers with their phone orders, provided refunds, assisted with low level account maintenance
*answered emails regarding internet orders ,customer service related issues

Career

Harris Publishing

QA, Customer Service

*monitoring calls for quality assurance
*updated/sold alumni directories
*sold Pitney Bowes postage products

Menchvillie High School

High School Diploma