July 2015 — Present
♣ Create business cases with specific financial benefit for product initiatives.
♣ Create agile product briefs that define the product release requirements from new concept to implementation including the scope, assumptions/constraints, release targets, and business case details.
♣ Develop user stories through mapping activities to define product features and requirements.
♣ Lead a variety of business transformation and improvement projects aimed at achieving business strategic and financial objectives.
♣ Lead all aspects of projects from concept to final implementation.
♣ Utilize consumer insights and analytics to customize product solutions to customer preferences.
♣ Provide strategic guidance and direction to project teams to ensure deliverables are completed within the established time, scope, and cost.
♣ Collaborate with cross functional teams to ensure programs are executed efficiently and effectively.
♣ Act as liaison between business units and IT on projects that have multi-organization or business unit scope.
♣ Act as an effective change agent utilizing proper stakeholder analysis.
♣ Led large scale project to redesign the user interface and experience with Verizon activation portal online. Resulted in $1.5M savings.
♣ Verizon Lean Six Sigma Black Belt certification.