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Svea Lillepalu

Svea Lillepalu

Product Specialist

Baltic Tours

Vancouver, British Columbia

Travel professional, traveler, blogger, panda lover :) Joined the travel industry over 6 years ago and haven't looked back. Passionate about destination marketing, strategic planning, good customer service, marketing and of course - traveling!

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Baltic Tours

Product Specialist

Baltic Tours is one of the oldest travel agencies in the Baltics with over 28 years of experience. A family-run business that provides travel services all around the world, including in the Baltics.

Duties: product development, supplier relations, marketing, analytics, strategy, project management, in-house communications, training, copywriting, etc.

Kakslauttanen Arctic Resort

Agent Sales Representative

Kakslauttanen Arctic Resort is a family-run resort 250 km north of the Arctic Circle. It's most well-known for its heated glass igloos that give you a cozy and warm opportunity to sleep under the Northern Lights.

Duties: agent sales, booking management, upsell, supplier relations, customer service.

Faralong.com

Operations Manager

We share moments to feel and remember them. We share to enjoy and to dare. We share to grow the experience and to reduce the cost. At Faralong.com, we share our knowledge, our contacts and professional experience to make things better for you. To share.

Product and supplier management, groups management, copywriting, product marketing, customer support, strategic planning etc.

Faralong.com

Office Manager

We share moments to feel and remember them. We share to enjoy and to dare. We share to grow the experience and to reduce the cost. At Faralong.com, we share our knowledge, our contacts and professional experience to make things better for you. To share.

Product management, supplier management, reservations/groups management, content, product marketing, customer support etc.

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Career

Estravel

Supplier Relations Manager

Tasks in the outgoing market: product and supplier relations management, product development, product marketing, destination marketing, copy writing, customer service, customer complaints.

I am also in charge of the company's blog (www.estravel.ee/uudised).

Tourest 2015 travel fair project manager in Estravel.

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Career
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ESTRAVEL

Supplier Relations Specialist

Tasks in the outgoing market: product and supplier relations management, product development, product marketing, destination marketing, copy writing, customer service, customer complaints.

I am also in charge of the company's blog (www.estravel.ee/uudised).

Career

ESTRAVEL

Supplier Relations Assistant

Supplier and product management:
- car rental
- trains
- adventure and sports travel
- ski
- smaller Estonian tour operators
- bigger international tour operators: TUI and G Adventures
- weddings and honeymoons
- gourmet travel

Product development, finding new suppliers.

Management of different campaign prizes, including itineraries and costs.

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Career

Estravel

Supplier Relations Summer Assistant

Assisting the Supplier Relations department with everyday tasks.
Updating the company's intranet and preparing product updates for the homepage.

Estravel

Summer Intern

Helping the supplier relations team in their everyday work, handling info on the company’s intranet.

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Koidulapark Hotel

Front Desk administrator

Check-in and –out, making reservations, catering the lobby bar, making breakfast if needed, daily statistics, working close with housekeeping, keeping the lobby area clean.

Career

Kalendus OÜ

Customer Service

Kalendus OÜ operates the United Colors of Benetton store in Tallinn, Estonia.

Estonian Business School

Tourism Marketing

Chief Examiner: Dr Jeff Jarvis, Monash University

A short course that introduces the structure of the tourism industry from a global perspective. The key questions of what types of tourists exist, who are the key players driving industry development and what are the basic economic principles of demand, supply and yield management that underpin its existence are addressed. Topics included tourism marketing research and analysis, strategic tourism management, the marketing mix, traveller segmentation, target marketing, marketing strategy, communication methods, advertising, public relations and publicity for tourism.

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Education

Tartu Ülikool

Bachelor, Tourism and Hotel Management

Tourism and Hotel Management at the University of Tartu Pärnu College.
Attended the college for two years before starting a career in the travel industry.
Decided not to graduate the school and took out my papers in 2011.

Tallinna German College

High school

A high school which specialises in German. I, myself, studied German for 11 years. Also took Swedish for three years and Russian for four years.

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