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Suzy Jean-Baptiste

Suzy Jean-Baptiste

Technical Support Analyst I

Oracle

Orlando, Florida Area

Technical Support Analyst I at Oracle

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Oracle

Technical Support Analyst I

Provide telephone and email technical support for Micros POS System in English, French and French Creole
Manage a high volume workload averaging 20 cases any given week
Resolve customer software issues using available resources
Offer guidance and help users resolve common IT problems
Query and interact with SQL/Sybase databases
Assist other technical support specialists in troubleshooting

Career medium 05
Career

SheHasArrived.com

Founder

Drive store sales results to reach goals daily and achieve company targets
SEO Marketing
Email & Social Media Marketing
Maintain strong product knowledge of the brand
Build and maintain strong relationships with customers, and colleagues
Prepare daily, weekly, and monthly reports
Suggest and implement business plans that will increase profitability
Oversee store operations, including, but not limited to maintaining stock (organization, buying, ,etc)

Career medium 01
Career