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Suzette Drouillard

Suzette Drouillard

Director - Sales Enablement

AT&T

Director - Sales Enablement at AT&T

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AT&T

Director - Sales Enablement

Improve Seller effectiveness for Government, Education and Healthcare markets, covering over $20 Billion in annual revenue for the company. Lead projects and improvements designed to free up seller time to increase customer facing sales activities.

Career medium 06
Career
Career medium 03

AT&T

Director - Customer Experience

Led customer experience improvements for large and small business customers, as the voice of the customer to ensure an optimal experience for Federal Government market and State and Local Government, Education and Medical sector customers contributing over $20 Billion in annual business revenue.

Career

AT&T

Director - Sales Programs, Enterprise Business Marketing

Business Unit Lead for Unified Sales Campaigns, Recognition Programs and Sales Tools covering all Enterprise Business Segments.

•Core team lead for 2008 Sales Kickoff for entire Business Sales Team. Results exceeded targets with double the attendance of the prior year, no change in budget and a leadership change just prior to the event.
•Directed 4 separate themed sales campaigns and 4 recognition events annually, with supporting employee communications, websites and collateral. Program achieved 108% of Target and recognition events all exceeded attendee expectations.
•Directed unified Optical Training education program and Enhancement Plan for AE Emailer and Financial Value Selling Sales Tools. Sales improved 370% for attendees 90 days post training.

Career medium 03
Career
Career medium 02

AT&T

Director, Access Line Programs, Enterprise Business Marketing

Cross Segment Business lead for Access Line Revenue management for all Enterprise Business Segments and Sales training lead for newly formed Access Line Winback organization.

•Created Voice Services Revenue management structure and Voice Services Roadmap for use by the entire Business Sales team.
•Created “Winback Roundup” training program for new hires and new members of the Access Line Winback team. Winback team far exceeded their sales goals following completion of training.

Career

AT&T

Director, Switched Access, Consumer Product Management

Business unit lead for up to $1.5 Billion in switched access expense management, cost reduction and recovery, the largest single expense for the corporation.

•Created the first corporate wide access profiling system achieving over $50M in Business Unit savings. Launched Access Fraud and Arbitrage reduction team, obtaining $9M access cost reduction in the first 6 months of operation.
•Completed 2 separate network ring time reduction projects for combined access savings of $5.7M.
•Led Sarbanes-Oxley compliance team for Consumer Access Processes resulting in full auditor approval.
•Managed 4 separate Consumer all-hands off site Meeting Events, all exceeding targets.

Career medium 03
Career
Career medium 05

AT&T

General Manager, Operator and Directory Services,

Full P&L accountability for $618M Operator and Directory Product Line. Strategic planning for $1.1 Billion product line. Businesses included 1-800-CALLATT for Collect Calls, Operator and Directory Services, College, Military, and Relay Markets. Supported annual advertising budget of $130M.

• Exceeded Business Unit targets for revenue and EBIT by 14%.
• Integrated product, regulatory, PR and pricing functions for 33% efficiency gain. Set and implemented operator services policies for the company during the 9/11 emergency.
• Prepared regulatory strategy and testimony to preserve pricing structure to state Public Utility Commissions.
• Managed savings claims for 1-800-CALLATT Collect service. Provided legal, operational and agency partner support for in market advertising.
• Led development of new Collect message feature; improved sales by 230% and generated $4M incremental cash. U.S. Patent awarded for new feature.

Career

AT&T

Group Manager, Strategic Pricing

Managed portfolio pricing, regulatory compliance and competitive analysis of $5 Billion Product Line. Created pricing strategy and policy for subscription and transaction products.

• Achieved incremental revenue of over $400 million while simplifying rate structures for the entire product line.
• Restructured pricing for 1-800-CALLATT Collect re-launch and managed subsequent competitive pricing actions to generate $1.2 Billion over 5 years and improve revenue market share by 18 basis points.
• Designed new Calling Card plan; achieving over 2 million sales in its first 8 months.

Career medium 05
Career
Career medium 02

AT&T

Market Manager, Retention Marketing and Segmentation

Held complete P&L responsibility for the $10-$25 market, the largest profitable segment in the franchise.

• Implemented $1.2 million market segmentation project for the consumer long distance business unit.
• Developed highly accurate census block group based segmentation and data mining model. Model became the corporate standard for New Household and National Acquisition marketing.
• Managed $2 million City Pairs program, a set of targeted retention offers to stimulate profitable calling patterns by 10% and achieve $39 million Bell South access reduction.

Career

AT&T

Information Systems Analysis and Consulting

Held various programmer, systems analysis and marketing information consulting positions.

American Graduate School of International Business (Thunderbird)

exec ed, Global Telecommunications Management

Arizona State University

field study, Geology

Michigan State University

BS, Geology, College of Natural Science