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Susing Yin

Susing Yin

Personal Banker

Wells Fargo

New York, NY

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Wells Fargo

Personal Banker

• Identify client financial needs and provide retail banking products and services to customers and prospects.
• Star Performer of the New York/Connecticut region in 2014.
• Credit Choices Star in Q4 2014. Ranked in the top 10% in loan volume among peers in New York/Connecticut region.
• Top 5 Personal Banker in the district in Q1, Q3, Q4 2014. No. 1 Personal Banker in the district in Q2 2014. Ranked in the top 5% of the New York Metropolitan and Northeast regions. Ranked in the top 1% of the Eastern region.
• Manage personal and business clients’ accounts. Retain accounts by developing long-term relationships with clients to service their financial needs and delivering friendly customer support to ensure the highest level of satisfaction.
• Collaborate with Wells Fargo partners to maximize sales opportunities.

Career medium 02
Career
Career medium 04

Wells Fargo Home Mortgage

Home Mortgage Consultant, NMLSR ID 967848

• Evaluated customer circumstances to identify a suitable mortgage product for their needs.
• Analyzed credit risk and affordability of customer applications to comply with underwriting and government regulations.
• Established relationships with clients and industry professionals to generate prospective business opportunities.
• Collected confidential information from customers and assembled high-quality loan applications for underwriting review.
• Collaborated on a team project to define the goals to improve customer loyalty by analyzing key performance indicators from customer surveys and conducting one-on-one interviews with home mortgage consultants. Developed a timeline to implement strategies and presented recommendations to the northeast division executives.

Career

Astoria Federal Savings

Bank Teller

• Developed relationships with clients in order to identify their individual needs and subsequently recommend various suitable financial products and services
• Responsible for the accurate processing of daily financial transactions and maintaining inventory cash flow

Career medium 02
Career
Career medium 05

Great Neck Park District

Figure Skating Instructor

• Provided public and private figure skating lessons to young children in the community
• Assisted in the choreography and implementation of the annual district wide figure skating show

Career

New York City Department of Probation: Management Analysis and Planning

Analyst Intern

• Worked with analysts to prepare monthly statistics and case detail reports for the director and commissioner
• Redesigned the layout of databases to effectively reduce work time for analysts
• Utilized data and reports to compare statistics, identify trends, and forecast end results

Career medium 01
Career
Career medium 05

Showtime Networks

Affiliate Finance and Business Operations Intern

• Conducted market research and developed strategies to increase distribution of the network programming to cable operators and distributors
• Worked on a team project to design a marketing campaign to promote an upcoming series and drive sales. Identified the scope of the requirements and the most effective distribution channels to deliver the campaign. Developed a timeline to execute, campaign, and measure the results
• Prepared monthly and quarterly financial statements for the executive vice president

Career

Astoria Federal Savings

Bank Teller

• Developed relationships with the client in order to identify their individual needs and subsequently recommend various suitable retail products
• Responsible for the accurate processing of daily financial transactions and maintains inventory cash flow

Career medium 03
Career

City University of New York-Baruch College - Zicklin School of Business

BBA, Entrepreneurship Management, Information Technology and Social Responsibility

New York University

Professional Certificate, Human Capital Management

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General Assembly

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