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Sunny Young, CRME

Sunny Young, CRME

Manager of Function Space, Gaylord Opryland Resort & Convention Center

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Gaylord Opryland Resort & Convention Center

Manager of Function Space

• Maximize revenue potential by maintaining appropriate guest room to meeting space ratio
• Achieve monthly revenue goals by monitoring existing accounts, analyzing lost business and implementing sales action plans
• Monitor prospective bookings in order to identify space recovery and increase short-term business
• Analyze function space requests based on sales block, guest room inventory, stay pattern and occupancy trends
• Participate in contract negotiations both during and after the sales process, assisting with site visits and preplanning meetings when necessary
• Collaborate with Sales, Catering and Conference Service departments in order to build brand loyalty and deliver flawless service to guests
• In 2012, recovered over 495,000 square feet from existing business and increased business potential by 2,587 total room nights

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Career
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Gaylord Opryland Resort & Convention Center

Sales Coordinator

• Responsible for handling incoming leads for large groups ranging from 200 to 3000 room nights
• Responsible for the organizations and submittal of contracts based on clients needs and meeting objectives
• Act as primary liaison with customers/clients and property management in order to develop strong rapport with hotel customers
• Aid in generating conference business from a national market, maximization of sales, development of potential markets and sound administration of assigned responsibilities through sensible delegation and personal attention to detail
• Assist in booking a hotel industry record of 740,000 total room nights in 2007

Career

University of Mississippi

Bachelor of Business Administration (BBA), Marketing

University of New Orleans

Undergraduate Study Abroad Program - Innsbruck Austria