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Sumit Pathak

Sumit Pathak

Senior Business Analyst

24/7, Inc

Senior Business Analyst at 24/7, Inc

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24/7, Inc

Senior Business Analyst

• Experience managing and delivering successful web analytics and site optimization solutions to Fortune 500 companies.
• Improved the sales pipeline for multiple B2B clients across various verticals by implementing Online Chat and Self-Service solutions.
• Analyze data from various sources and provide insightful, actionable analysis across multiple interaction channels including Web, IVR, Mobile, and Chat to help drive business decision-making.
• Work with user groups to gather and analyse end user requirements and translate them into a Solution Design Document.
• Develop functional specifications that design and document desired outcome of system enhancement and development.
• Produce technical specifications to communicate end user requirements in technical terms to analyst programmers and the project team.
• Coordinate User Acceptance Testing to ensure the overall efficiency, functionality and user friendliness of system enhancements and developments.

Career medium 03
Career
Career medium 06

Infosys

Associate Consultant

Process & Domain Consultant:
• Led a team of 4 in a key Process Re-Engineering exercise, to improve the customer’s Service Efficiency by 10.5%.
• Offered consulting services to the client for the migration of key business processes across product baskets which reduced operational costs.
• Awarded Certificate of Recognition & Team Excellence Award at Infosys for extraordinary contributions towards the project.

Career

Infosys

Associate Business Analyst

Business Analyst:
• Liaised with the client to create new End-to-End solutions to address various issues in Lead-to-Cash order journeys.
• Participated in business development and pre-sales activities including creating response to RFPs, Client presentations and walkthroughs demonstrating improvements done through various Lead-to-Cash processes.
• Telecom giant in United Kingdom - Worked using AGILE development methodologies for automating the provisioning of products & services and thereby creating a “one click” process model for the end user.
• Worked in a techno functional environment with knowledge across business functions such as Service Fulfillment, Assurance and Order Management and technologies such as Oracle, PL/SQL and JAVA.

Career medium 03
Career
Career medium 04

Infosys

Senior Systems Engineer

• Worked as a member of the development, testing and deployment team.
• Understand the requirement and business functionality of the application and prepare Low Level Design Documents and Unit Test Plans.

Career

Infosys

Software Engineer

Great Lakes Institute of Management

Master of Business Administration (MBA), Business Administration, Management and Operations

Motilal Nehru National Institute Of Technology

Bachelor of Technology, Electronics and Communication Engineering