June 2014 — Present
Carrying out research and analysis for prospects / pursuits and architecting solutions.
Conducting and supporting product demonstrations and supporting proposal preparation.
Extending support Sales team with required analysis for generating new leads.
Organizing and participating in proposal related due diligence workshops / meetings.
Working as Single Point of contact for the Global Business Unit and building relationship as Trusted Advisor with the Customer Service Manager.
Leading a cohesive virtual team of all service delivery resources and external partners for delivering ‘one service team’ to the customer.
Reviewing the attainment of service levels and drives the service owners for delivering the committed quality.
Developing new business opportunities in conjunction with the customer and the account manager and stimulating and defining the requirements for new service as part of an IT Service Strategy.
Working towards delivery quality and customer satisfaction by structuring and managing deals through completion.
Owning the problem statement from the perspective of the customer.
Assembling the consulting delivery team and ensuring the team both structures and executes on the problem solving methodology correctly and to the agreed budget.