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Sue Pullen

Sue Pullen

Business Analyst


Business Analyst at CSMA Club



Business Analyst

Business Analysis
- Business Process Modelling (BPMN)
- Requirements Engineering
- CRM UAT Testing
- Strategy/Market Analysis (Boston Box, Porters Five Forces, SWOT, PESTLE, Ansoff Matrix, MOST)
- Design of data solutions for Marketing Campaigns
- Project Management/Co-ordination
- Business Analysis - suggesting improvements to business practice
- Design and delivery of training
- Creative problem solving
- Liaising with end-users and 3rd party suppliers

Data Analysis
- Cleansing & processing data using Excel
- Data Cleansing using QAS Experian Batch and Unify
- Data Auditing & Data Quality
- Microsoft software help
- Developing analytical databases from complex data sources
- Development of MIS

Outside Activities:
- Chairperson for Brighton NLP Group (2007-2009) including web site development, finance, marketing and event organisation.
- Writing parody songs performed by the Treason Show at the Dome, Brighton.
- Performing improvised comedy as part of ‘Existential Pants’ troupe, Brighton Festival performance.

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Sue Pullen Training


Key Achievements:
• Training events, including NLP Practitioner and Master Practitioner training.
• One-to-one coaching sessions.
• Assistant on Training courses with the Society of NLP (Richard Bandler) and
Paul McKenna Training
• Mentor on Uncommon Knowledge (Psychotherapy) Training courses

Outside Activities:
• Volunteer mentor with long term unemployed



Business Strategy Analyst

Having started as an administrator in a Technical Support Unit, I was promoted to Corporate Clients Sales in 1991. During this time there were several reorganisations and I moved from an Account Support role into a Supervisor role for a small team in central administration, and then into the Bid Management Unit. The ability to be adaptable to change, learn quickly and implement those learning’s in an efficient manner was essential. During this time my responsibilities varied from those of a general administration type to running the Novell Network and carry out first line technical diagnosis of PCs and hardware on-site as well as software support, training and advanced software solutions for a team of 40+ people on site and 200+ people via telephone.

In 1998 I moved to the Business Operations Unit in BT Small to Medium Enterprises (SME). This role demanded even more flexibility as I was required to act as the ‘short fall’ provider of services, covering any roles that demanded additional resource or that needed cover whilst awaiting recruitment.

During this period I covered a wide variety of roles ranging from designing the Complaint Handling Process and managing the Escalation Process for the unit, to project management of software and hardware changes within the organisation, initial design and then testing of software solutions including gathering user requirements and producing User Guides plus Business Process Improvement using ARIS (Architecture of Integrated Information Systems).

I also carried out an Ethnographical Study for the role Customer Satisfaction Manager role for three months when the existing Manager left suddenly, allowing me to identify key elements of the role and create a targetted job description for the subsequent recruitment process.

Outside Activities:
- Volunteer teaching assistant

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