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Steven Lutter

Steven Lutter

Coatesville, PA

Business Manager





Avenue 365 Lender Services

Manager, Settlement Services

Project Management and Development brought in to build a scheduling program designed to handle large volumes of loan closings.
Constructed a database of signing agents that would allow our company to schedule closings in-house; cutting out extra costs of using 3rd party vendors.
Designed Standard Operations Procedure for Scheduling Department to follow and learn program instructions in regards to assigning an agent to handle a closing.
Designed application and populated the database with 2000+ signing agents by contacting individually and collecting proper documentation.
Cost cutting techniques of this new scheduling process lead to overall savings of 35% in closing costs within first year of projects installation.
Trained employees to schedule closings using new process while company grew over 100% in volume over the course of first 15 months.
Developed accounting process that disburses payments to our signing agents faster then industry standards; which helped build positive company public relations on signing agent websites and blogs.

Career medium 05
Career medium 01


Branch Manager

Managed the overall operations to ensure productivity and profitability of branch that resulted in a 38% increase in annual revenue over the four year period that I managed the branch.
Responsible for professional and effective customer service management that required independent decision making to resolve account inquiries.
Received annual Net Promoter Award (which is based on overall customer service satisfaction 3 years in a row, (2006-2009).
Managed car fleet; organized and directed all activities related to rental and servicing of vehicles.
Screened, hired, trained and supervised four sales associates.
Consistently exceeded sales goals; earned top salesperson honors.
Designed safely protocol manual which was published and implemented in 150 regional locations.
Promoted growth and profitability by executing grassroots marketing techniques to establish rapport with potential accounts. Acquired 8 mid/large level accounts resulting in a 20K increase in annual revenue.
Verified accuracy of various sales reports and ensured prompt submission to corporate headquarters.
Supervised day to day activities associated to all operational efforts, including scheduling, marketing, cash control and sales analysis.


Hertz Local Edition

Assistant Manager

Trained under the expertise of the Branch Manager at the West Chester, PA Office. Planned and executed daily operations consisting of making sure all accounts were always satisfied, maintaining high inside sales as well as handling all customer service issues/needs. Gained knowledge on how to make successful sales calls by landing new accounts. Helped growth of the office to having the largest fleet of vehicles in region all while consistently maintaining 90%+ utilization every day. Promoted to Branch Manager in less then 10 months, even though company policy stated that an individual must have at least 1 year of training before being promoted to running a branch

Career medium 06
Career medium 04

California University of Pennsylvania

Graduate Advisor

Advised entire campus's Greek community; reported status of each organization to national headquarters.
Supervisor for community service projects and campus social and charity events.
Implemented new recruitment techniques to increase membership enrollment.
Chairman for the Inter-Fraternity Council; facilitated weekly meetings.
Additional role of Operations Manager for student union building; responsible for building security, floor supervision and administrative duties.




Assisted in the processes of ordering, receiving, storing, preparing and serving food and related products.
Organized shift scheduling, staffing and training for 75 employees.
Ensured sanitation and safety guidelines were met and assisted in quality and cost control initiatives.
Opened and closed facility.
Oversaw daily operations consisting of 3 seperate locations that feed over 15,000 students daily.

Career medium 05

California University of Pennsylvania

Master of Arts, Urban Planning

California University of Pennsylvania

Bachelor of Arts, Political Science

Downingtown Senior High School

Diploma, General Studies