Lincoln Financial Group
Customer Care Professional
April 2011 — May 2013
•Resolves telephone inquiries from producers, policy owners, and authorized third parties concerning all aspects of the issue and administration of Lincoln Financial Group fixed life insurance products.
•Processes transactions on a limited basis, consistent with first call resolution procedures. Must maintain certification on all prerequisite skill blocks.
•Members of the team are expected to organize and prioritize their work effectively and exhibit high degrees of flexibility while demonstrating excellent communication skills including telephone, written and oral.
•Assist other teams within customer service to maintain established goals and provide service consistencies to field partners.
•Worked in Microsoft Office.