October 2010 — March 2014
Serves as an influential store leader, developing others to achieve top results in sales, product knowledge, solutions, and customer engagement. Inspires team members through approachability and action and leads by being the first to learn, share, and inspire the team when new products and initiatives emerge. Helps set the standard for Apple’s unique style of service through words and action.
Demonstrated proficiency in technology and the ability to quickly learn new product features, specifications, and selling points.
Proven experience in sales and technology solutions, as well as proven ability to develop customer loyalty. Ability to consistently deliver great customer experiences — regardless of the situation.
Key qualifications include:
• In charge of mentoring and developing over 75 Sales floor Specialists
• Known as an ethical leader capable of solving difficult customer questions and procedural questions
• Top resource for enterprise IT deployment
• Use of NetPromoter and other data tools to raise internal and external customer satisfaction
• Creative Director of internal videos.
• Support Leader Career Experience