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Stephen Sudano

Stephen Sudano

Order Management at Jetsetter.com

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Jetsetter, a Trip Advisor company (formerly a member of the Gilt Groupe)

MSR & Order Management (Fraud Analyst)

• Identified threats and weaknesses proposed by new business operations
• Partnered with accounting, analytics, engineering, finance, sales & external partners to mitigate these threats
• Set agenda for loss-prevention
• Compiled and analyzed order data sourced from several databases
• Built and strengthened fraud rules in Accertify, which analyses payment risk (fraud)
• Evaluated payment risk of incoming transactions... researched past activity, collected information from online and offline sources, including open sources, databases, banks, and directly from customers
• Participated in criminal investigations as needed
• Investigated, analyzed, represented incoming chargebacks
• Tracked and reported chargeback data routinely
• Gathered recommendations and feedback from credit card and fraud-prevention partners
• Negotiated Member Services and Support agreements
• Created opportunities for referrals and incremental revenue (i.e. outbound sales efforts)
• Leveraged member feedback and worked with other business area leaders to develop enhancements that lead to improved member service
• Resolved questions, concerns and issues to the satisfaction of the member as well as the company
• Administered Jetsetterʼs “Voice of The Customer Program” in order to manifest a culture of service throughout the company

Career medium 03
Career

English Tutor in Berlin, Germany + Genealogy Investigation in Southern Italy

Summer Abroad

Gilt Groupe

Customer Support

• Corresponded with members of Gilt’s private retail community to provide tech. support, confirm inventory status, and advocate on behalf of the customer as the point of contact among multiple internal departments (vendor relations, warehouse, order management, fraud prevention, shipping, styling, photography, social media, marketing and fine jewelry)

Career medium 06
Career

Tribeca Rooftop, Apogee Events Inc.

Bar Tender

Weddings, Corporate Events, Fundraisers. TriBeCa Rooftop + 360º

South Bay Seafood

Marketing Projects & Coordination

• Created marketing tools, demonstrations, and literature for corporate website and trade shows
• Helped secure new accounts in Turkey, China, Italy, France, Belgium, Egypt and New York
• Analyzed inputs of food processing using regression software, that optimized yields
• Analyzed and accounted for all business trip expenses, leading to 50% government-subsidies
• Coordinated recyclable and cost-effective packaging for exports to France
• Designed branding materials for imported and exported products
• Performed expense analysis of office materials
• Experience with on-site sales at local markets

Career medium 06
Career

Siena College

Bachelor of Arts, Economics Major; Environmental Studies Minor

Danish Institute for Study Abroad - Copenhagen, Denmark

Economics & International Business

Siena Italian Studies - Siena, Italy

Language, Culture, History