August 2015 — Present
- Provide full support to current advertisers while focusing on revenue, retention, and growth in mind while providing exceptional customer service.
- Averaged a 4.3 rep rating on customer feedback surveys.
- Met an exceeded goal of retaining 10 clients per month, averaging in $5,000 in revenue per month.
- Proactively manage advertising packages, including performance reviews, onboarding, and enhancements to package to ensure an overall great experience with Yelp.
- Successfully serviced inbound/outbound calls amounting to 25 Daily.
- Effectively monitored an average of 45 incoming emails, resolving / responding to the specific needs of the Customer per day.
- Accepted into Leadership Development Program and partnered with management team to learn about the style of people management.
- Served as a mentor to our New Hires, assisted in trainings, and provided immediate assistance on their first day on the phones.