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Stephanie Theis

Stephanie Theis

Manager of Parent Programs

Biola University

Orange County, California Area

Manager of Parent Programs at Biola University

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Biola University

Manager of Parent Programs

• Develop, implement and oversee programs for current parents including communications, events, and volunteerism
• Produce strategic and engaging parent communication that educate and develop in parents an understanding of their parental role in the context of their student’s college experience
• Manage the Parent Relations website and social media accounts, updating material and working with University Communications and Marketing to enhance the user experience
• Determine and execute communication that proactively inform parents of pertinent campus services and student issues which serves their interests
• Provide stellar customer service to parents who have questions and concerns regarding their student’s university experience
• Collaborate with appropriate departments across campus to understand and help resolve issues expressed by parents
• Oversee the Parent Ambassador volunteer program, including communication, recruitment, training, follow up and appreciation
• Orchestrate the Parent Calling Campaign in collaboration with Admission, recruiting volunteer parents, distributing and collecting information, reporting on trends, and making the appropriate adjustments
• Facilitate Biola Weekend planning and programming, collaborating with Director of Alumni & Parent Relations and the Advancement Events team
• Manage Parent Orientation communications and programming needs in collaboration with New Student Orientation and Transitions
• Oversee the Sponsorship Program, including creating marketing pieces to find sponsors and managing the relationship between sponsors and Biola University
• Assist in the collaborative programs with Admission, Alumni and Advancement