July 2013 — Present
Daily operations with emphasis on short term and long term growth.
Product and service development such as brunch, events catering, open mic, and supper club dinners.
Revenue growth of 13.8% in first 12 mos on the job.
Team hiring, development and training.
Marketing including but not limited to social platforms, email blasts, internal memos, community outreach and more.
Track and analyze purchasing.
Measure sales and performance reports for FOH and BOH employees.
Quality assurance and control of product and service standards.
Oversee daily operations
Customer service management
Events coordination, including guest buyouts, offsite drop offs, community affairs, non-profit fundraisers and more.
Reduce margins on COGS by 8% in the first 18 mos.