"I'm not sure what I'll do, but-well I, want to go places and see people. I want my mind to grow. I want to live where things happen on a big scale" F. Scott Fitzgerald
a leading moderator for many large corporations!
moderating focus groups for AT&T
Client Services Host
August 2012 — Present
The Host is the main point-of-contact for the moderator and clients; acting as a liaison between clients and respondents. The Host ensures that client needs are met as related to the Focus Groups/Interviews.
Hospitality & Service: Assists moderator and clients with any needs in regard to executing focus groups (includes making copies, keeping moderator updated prior to groups)
Maintaining and overseeing focus groups, including post-group clean-up.
Completion of all focus group “steps,” including assisting Caterer when necessary
Detailing client shipping information
Documenting focus group outcome on Disposition Sheet
Responsible for Audio Recording & DVD recording during sessions
Possess a working knowledge of technology in facility and able to trouble-shoot when necessary
Maintain client satisfaction for hosting and client area
August 2012 — Present
A Recruiter’s responsibility is to call and screen potential respondents to participate in qualitative research studies and to determine the usability of a respondent to maintain quality and quotas.
Recruit quality respondents within the criteria of assigned study.
Be aware of quotas and specs on all of your projects.
Be accurate on ALL paperwork, screeners, spreadsheets, call record sheets and time cards.
Keep Recruiting Supervisor and Project Manager updated on any problems you encounter while recruiting a study, i.e. why people are not fitting the study criteria.
Any other duties as assigned by management.
Mountainland Physical Therapy
October 2010 — May 2011
Clinic Coordinator Trainer
Liaison between corporate office for Outpatient Services and individual clinics, training the front office staff on the following:
Entering charges, greeting patients, scheduling appointments, creating payment and charge batches, reconciling deposits, collecting ALL copay, coinsurances, and deductibles, verifying insurance benefits, entering new patients into practice management software, constant use of Microsoft Outlook, Word, and Excel, acting as support for any questions or help from all clinic coordinators in Utah and Idaho, hired on to contribute new ideas and implement to the training program, supplemented my time helping out other departments as needed, helped cover front office for clinic coordinators needing time off/ sick days, proofing and correcting any mistakes coordinators and/or billers made in Practice Management software
New Rev Group
Recruiter / Administrative Assistant
April 2010 — October 2010
Scan and grab up to 50 resumes per day, and update in database.
Call and book up to 25 qualified candidates per day to be booked for following day
Greet and entertain all interviewees as they come in the lobby. Update their paperwork and status into database
Verify all employees work from previous day with upper management. Communicate any problems with coaches and reps.
Make retention calls for previous accounts for reps no longer with the company.
HR manager- complete all new hire paperwork, train new staff members, lead and direct the work of others to complete project deadlines.
Microsoft Excel and Word 2011 for Mac proficient
Blacksburg High School
College of Charleston