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Stephanie Kruger

Stephanie Kruger

Sr. Project Manager

AT&T

Sr. Project Manager at AT&T

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AT&T

Sr. Project Manager

The Senior Project Manager acts as a liaison between various deliveries teams requiring coordination of these resources and in constant contact with named federal accounts. Through understanding of core business and service objectives and processes, this position translates the needs into a clear definition of system and requirements, culminating in the production launch of systems and enhancements that obtain all objectives. Provide end-to-end project management throughout the lifecycle of a project by directing the efforts of project team using dotted-line authority to deliver a completed product and service.

• Full accountability for managing larger low complexity to high complexity projects, or projects within programs which may span multiple regions or countries.
• Manage multiple concurrent projects estimating, scheduling, coordinating, assigning resources, ensuring that project funding is secured, and assisting in recommending business solutions or alternatives for projects as needed.
• Asses, plans for, and manage project risks, issue, escalations and problem resolutions.
• Manages project scope, project budgeting and cost reporting, and ensures completion of projects while meeting quality, schedule and cost objectives using the organization's standard processes.
• Act as project liaison between IT partners, client organizations and IT leadership.
• Provide support with project communications and tracking project progress.

Career medium 04
Career
Career medium 05

Sprint Nextel

Implement Project Manager II

Serve as Implement Project Manager II for Sprint Business, Corporate, Government and Federal accounts, by the deployment of complex communication projects. This includes the translation of business requirements to the deployment of personnel, resources, and ensuring in a timely effective manner, the delivery of the contracted product and service. Primary function after project management is to be the primarily liaison between sales and the client.

• Extensive knowledge in billing, data application, data services and network performance.
• Great understanding of Federal buying processes, RFP and regulations.
• Demonstrated time management skills and ability to work independently.
• Development and implementation processes to deliver new and existing projects.
• Executed good practice with judgment, and selecting methods and technique for obtaining solutions.
• Excellence in creating customer long term relationships.
• Interact with senior management both externally and internally.
• Understanding of project management principals and leading team in project roles.

Career

Sprint Nextel

Business Retention Representative

Serve as Business Retention Representative for Sprint Business, Corporate, Government, and Federal accounts managing accounts and taking ownership of customer lifecycle.

• Manage small to large business accounts.
• Provide sales proposal for business mobile and broadband communication needs.
• Use customer service ability, excellent communication skills to guide new customers through the purchasing decision and activation process and educate them about their new product and/or service.
• Create service proposal, portfolio and management if business needed.
• Meet or exceed service and sales objective.
• Complete all sales paperwork promptly, thoroughly and accurately, to ensure company profitability and maximize ability to deliver a high-quality solution.
• Received outstanding positive comments from team members on employee reviews, as well exceptional feedback from senior management.

Career medium 03
Career
Career medium 02

Sprint Nextel

Bilingual Customer Service Sales Representative

As Bilingual Customer Service Sales Representative, handle individual local accounts for all telecommunication needs and services. Service Representative is the primary contact for residential and wireless customers needing assistance with inquiries, new service requests, or changes in existing service. Committed to excellence in customer service to all customers and achieving all quality merits. Participated in the first bilingual “One Sprint” group, which integrated, all product offered by Sprint in one bill.

• Communicated rate changes, suggested changes to favor customer needs.
• Coordinated sales of wireless equipment, plans and services. Also including data (DSL), long distance and satellite service.
• Generated and exceeded monthly quota.
• Dramatically enhanced customer-satisfaction ratings by expediting all claims and ensuring a high degree of accuracy.
• Received Customer Service Award for outstanding track record of positive customer feedback.

Career

University of Phoenix

Business Administration and Marketing

Cedar Crest College

Bachelor of Business Administration (BBA)

Academia Santa Teresita

High School