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Stephanie Hollman

Stephanie Hollman

Information Technology Services Specialist

University of North Dakota

Grand Forks, North Dakota Area, us

As a student in my final semester, I'm currently looking for opportunities to contribute the skills that I have gained from my professional experience, academic studies, and diverse technical background. Core Competencies: Lean Six Sigma (LSS), Project Management, Leadership, Client-Facing Communication, Operations Management

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University of North Dakota

Information Technology Services Specialist

+ Supports over 300 medical students and 200 faculty members with hardware and software troubleshooting
+ Educates faculty on technology usage in the classroom, translating complex technical issues into laymen’s terms
+ Completes over 15 tickets a day, including system deployments and remote requests through Bomgar
+ Communicates with a team of 10 technicians to disseminate tasks and facilitate efficient workflows via SharePoint
+ Trains incoming technicians on standard procedures and documentation process for completing support requests

Dakota Student Newspaper

Opinion Editor

+ Schedules and conducts interviews with political figures, university members, and community leaders to obtain pertinent information and author two articles per week
+ Edits grammatical, stylistic, and content errors of up to 8 articles per week by 4 section writers for award-winning student newspaper
+ Leads weekly section meetings with team of four section writers to pitch story ideas and assign articles
+ Maintains constant communication with writers, section editors, photographers, and editor-in-chief to ensure quality material is published on schedule