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Stephanie Fuqua

Stephanie Fuqua

Stockbridge, GA

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New Corp

Supervisor

Be available to affect the entirety of the team's operations. Be available to answer questions.
Take calls that agents can't handle and be available when an agent appears to need assistance.
Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
Motivate and encourage agents through positive communication and feedback, and help effectively build call center culture.

Career medium 01
Career
Career medium 04

Shiloh Institute of Learning Child Care

Assistant Director

Assist and support the Director with the overall center management and the development of a high quality program according to the North Carolina Division of Child , and establishing professional, positive relationships with parents, children, colleagues and the church community. Assume director's responsibilities in the director's absence. Ensure that the program promotes the development of each child's spiritual, physical, social, emotional and cognitive development, in a nurturing, Christ-like environment. Model exemplary professionalism and work ethics. Substitute in the classrooms and also supervise the kitchen, handle the food program, and cook.

Career

Alcoria (PRC)

Customer Care Representative

Take customer service and technical calls and assist agents on calls they couldn't handle and be available when an agent appears to need assistance.

Career medium 03

ABC Phones

Customer Service and Sales Representative

Greeting every customer with enthusiasm and energy
Serving and selling to multiple customers
Offering customers cutting-edge solutions in a friendly, confident and knowledgeable manner
Execution of non-negotiable standards of store operation including stocking, cleaning, merchandising, etc.
Other duties as needed.

Career

Radio Shack

Sales and Store Manager

Build a loyal customer base by creating long-term relationships.
Achieve or exceed sales and profit targets.
Manage the store’s controllable categories on the store’s profit and loss statement.
Achieve personal sales and profitability goals
Recruit, hire, and retain top tier talent
Manage the day to day operations of the business
Coach and counsel associates

Career medium 06
Career

Coastal Carolina

Certificate, Early Childhood Education

Joliet Central High School

Diploma, Tech Prep